Review Time
I’ve found Racing One Lab during my last trip to Italy, I was looking for a full exhaust system for my 2022 KTM 1290 Super Adventure R. They took the time to explain me about the options I had with Arrow and Titanium was the choice, so they helped me ordering the part with factory and then, when I was back home, they had it shipped and delivered to my front door in Peru via DHL. Thank you for your help guys, thank you for the service you offered
I’ve found Racing One Lab during my last trip to Italy, I was looking for a full exhaust system for my 2022 KTM 1290 Super Adventure R. They took the time to explain me about the options I had with Arrow and Titanium was the choice, so they helped me ordering the part with factory and then, when I was back home, they had it shipped and delivered to my front door in Peru via DHL. Thank you for your help guys, thank you for the service you offered
I wanted to order a helmet that was no longer produced. On the website, it was shown as in-stock, thus I decided to order it here. The order went through and the money was deducted from my account. Following some time of no status updates, I decided to message them to request a status update and they said that it was no longer in stock. After a brief email interchange, I requested a refund. They replied to me quickly, offered alternatives, and refunded my purchase immediately upon request.While this was a frustrating experience, I cannot in good faith give this business less than 3-stars as I will probably come back to buy again, because they have a large stock of items, the website is easy to use, and they email back very quickly.With that said, if the business is reading this, use this as a reminder to stay professional in your emails. While you did help me quickly, some tact goes a long way. :)
I wanted to order a helmet that was no longer produced. On the website, it was shown as in-stock, thus I decided to order it here. The order went through and the money was deducted from my account. Following some time of no status updates, I decided to message them to request a status update and they said that it was no longer in stock. After a brief email interchange, I requested a refund. They replied to me quickly, offered alternatives, and refunded my purchase immediately upon request.While this was a frustrating experience, I cannot in good faith give this business less than 3-stars as I will probably come back to buy again, because they have a large stock of items, the website is easy to use, and they email back very quickly.With that said, if the business is reading this, use this as a reminder to stay professional in your emails. While you did help me quickly, some tact goes a long way. :)
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