Review Time
Very misleading experience in Christchurch today. I booked the option labelled ‘Bus Interchange’ while I was standing inside the Christchurch Bus Interchange. However, the confirmation and QR code were for a completely different partner shop on Cashel Street. The Interchange counter could not accept it, leaving my booking unusable. Radical seems to market a Cashel Street host as ‘Bus Interchange,’ which is confusing and feels deceptive. When I contacted support, they refused a refund unless I made another booking and paid an extra fee. Travellers should be cautious — the location shown in the app may not actually match where you are, and refunds are very difficult to obtain. At this stage, in spite of numerous emails back and forth with Customer “Care” and my pointing out the ambiguous nature of their process, I have not received a satisfactory reply nor a refund, yet we received no product for our money.
Great idea for storing your luggage and allowing you to enjoy your day without lugging baggage around. We were not near hotel so didn't have to travel back to hotel had we left luggage there. It was great to have our luggage near to where we were.
Not clear location, no one expecting us, just a closed hostel door. We had to call to contact the staff that barely spoke any english, they sent us a wrong code to open the door and when we could not open it a woman came and angrily showed us the proper code refusing to acknowledge the mistake, then, once inside she pointed us to a completely exposed and unguarded room, (actually the living room of the hostel). As safe as leaving your stuff in the middle of the street.
Absolutely awful. First time they put it behind the counter of the shop, not a secure locker, second time a different shop had been closed by the police a month previous. They said they would refund both but only refunded one... DO NOT USE THIS SERVICE ITS NOT RELIABLE OR SAFE
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