Review Time
Went to the address in Tarragona. From the train station it's an apartment building. I'm totally bewildered. A kindly woman super directs me next door. The guy makes pretend he has no idea what I'm talking about asking for money even though I already paid and finally gives in and scans my qr code. I'm relating my issues to customer service in real time and they are too slow or dismissive.
DO NOT use this company. They do not have 24/7 instant support. It can take an hour to get a reply. We went to the location, after paying for the reservation online. It was locked up and the email and phone had no response. We had to find a different locker in a very busy city during a very busy time. FRAUD.
I used radical storage in milan. Our luggage was kept safe, no issues. We booked storage for the 06th of July 2025. The level of unprofessionalism was alarming. The gentleman that looked to be in charge completely disrespected the gentleman that was working with him.He shouted at a him, making him embarrassed.We even thought he was going to slap him. This happened in front of customers, it made us and the employee very uncomfortable. He made the employee feel embarrassed. Whatever the employee had done it did not warrant him being chastised in that manner. That whole episode left a sour taste in our mouths. Clearly this person could not control their temper and emotions coz on arrival of our taxis, they were being abrupt with us to a point that we had to ask them to be polite to us. In summary poor customer service.Ho utilizzato Radical Storage a Milano. I nostri bagagli sono stati tenuti al sicuro, senza problemi. Abbiamo prenotato il deposito per il 6 luglio 2025. Il livello di mancanza di professionalità era allarmante. Il signore che sembrava essere il responsabile ha mancato di rispetto al signore che lavorava con lui. Gli ha urlato contro, mettendolo in imbarazzo. Abbiamo persino pensato che lo avrebbe schiaffeggiato. Questo è successo davanti ai clienti, mettendo noi e il dipendente a disagio. Ha messo in imbarazzo il dipendente. Qualunque cosa avesse fatto il dipendente, non giustificava un rimprovero del genere. L'intero episodio ci ha lasciato l'amaro in bocca. Chiaramente questa persona non riusciva a controllare il proprio temperamento e le proprie emozioni, perché all'arrivo dei nostri taxi, è stata così brusca con noi che abbiamo dovuto chiedergli di essere educata. In sintesi, un servizio clienti scadente.
Warning: Avoid at all cost! First time using this and the location for storage was a cheap hostel with no secure storage. They had lockers right by the front door, easily accessible by anyone staying there or even walking past the front door. The person at the front desk was totally unhelpful too and it forced us to walk out and find an alternative solution.On top of that, Radical Storage support is shocking and refuse to refund. When I contacted them they say because the guy at the front desk scanned the barcode (before telling us it wasn't secure) they will refuse to offer a refund. There response was "all our locations are safe and secure" - which is clearly a total lie, there seems to be no verification of locations or even a desire from them to address the issue.Please don't use Radical Storage - find a local hotel ask if they can store your bags and tip them well. Don't give your money to this scam of a business.
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