Review Time
Worst customer service i have ever experienced from a company. Ordered a customer design hoodie for £54 from them and said I was looking for a "classic rainbow tie dye spiral" I attached two different pictures of basically the same design with bright primary colours. When I received my hoodie it was pastel pink with barely any recognisable swirl in it at all and COMPLETELY different from the 2 images i sent them. In my emails I did say it didn't have to be exactly the same as the pictures I sent but then proceeded to say the second imagine I sent was what I was looking for. When I contacted them to let them know I wasn't happy wirh the order that I spent nearly £60 on they told me that "The photo you sent was a reference and you said it didn't have to look exactly the same, we wouldn't be able to match what you've asked for exactly so this would have been the closest match.Dhillan"I replied again telling them the design wasn't even close to the photos I sent and I was happy to return the item for a refund as I wasn't happy at all. I also emailed again with screenshot of other custom orders they have done with bright primary colours and patterns which is what I was expecting in my design. They didn't reply. I have tried to contact them on several different platforms over several days and received no response at all to any of my communications via instagram, email or facebook.I have been a long term customer since 2014 but I will never purchase anything from this company again.I wish I could attach photos of what I received because literslly I could have done better myself.
The sizes are perfect, love the fact we have the choice of requesting a custom, their designs and even sending in our old clothes and getting it recycled into a new design plus the fact you can buy a tie dye kit as well is brilliant as well. The staff are brilliant, funny and cool as well. Would 100% recommend the company to everyone.
Made our uniforms for us here at Little moon events Company and we couldn’t be happier. The quality of the clothing and the technique of the tie dye everything and more of what we hoped for! I wear my sweatshirt every opportunity I can and the kids love their t shirts. So happy and could recommend dhillan, Caitlin and the team enough. Great company.
I bought myself a hoody from Ratchet clothing and absolutely love it!! Initially I recieved the wrong hoody but it was very quickly sorted after emailing and letting them know I returned the hoody and then recieved my hoody in the post. Amazing quality and the print is INSANE 🙌❤️
Love their clothes - I ordered a hoodie and it was great as someone who is neurodiverse it was perfect! No itchy labels and sooooo comfy and amazing quality. They also do their sizes as size beautiful which I think is an amazing personal touch! Love love love this company it’s great
I could say the usual of reasonably priced..fast delivery etc. But honestly the main reason I love buying from this brand is the inclusion it gives to many people. I'm a bigger woman and there clothes are just so comfy they aren't tight and they actually look flattering. The real star of the show is the 2 for £12 rucksacks though grab yourself some of them! Its just a lovely group to be apart of.
Every item I've had from here has been lovely quality, and honestly were we not planning a wedding I'd spend so much money on this website 😂 Dhillan's brand is unique, colourful and bright and a genuine small business built up from the ground. When my order didn't arrive, I checked in with him about it and he investigated the tracking, turns out Royal Mail returned it to sender after apparently trying to deliver it (all fault on my side, not Ratchet's) and then they lost my parcel (my trust pilot review for royal mail will look totally different to this one...). When we discovered this, Dhillan without hesitation offered to resend my order without any concern for compensation on his end. Dhillan, THANK YOU! I was 19 when I got my first Ratchet tshirt and I'll be 91 and still wearing them. Big love to this brand ✌️
I’ve been ordering ratchet for over a year now, I’ve always had a great experience with ratchet. The clothes are so good! Good quality and for handmade sent out so quickly. Even when they’ve been rammed they’ve tried to sort my orders out asap and communicated on their page the wait times when it’s been high. I got the pleasure of meeting the team at the ratchet unhinged sale and honestly they are nothing short of lovely, caring and genuine people. I couldn’t recommend them enough and thank you for being you and supporting the right messages, you make people feel heard!
I happened to stumble across this company at the back end of 2023. I loved the ethos of the company, all stemming from the owner/CEO of the company (and his amazing team of course). I have had hoodies, jumpers, back packs and joggers... Amazing quality. They are now my favourite pieces to wear.Having met some of the team as well, they are as lovely in person as they are on Social Media. Can't wait to purchase more products and order my customs.
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Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!
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