Review Time
I am very happy with my Readicut rug, the only thing I was disappointed in was the length of time it took before I received it. I ordered it at the end of January this year, but it was only delivered the middle of April, but hopefully that was only a one off problem.
Prompt delivery of my project last summer and excellent and quick problem solving so that I could complete it this summer.. However, I was disappointed that the correct number of fagots of each colour were not provided. I had to ask for six more , representing 900 knots, of the base colour (which were sent by return, thank you) but also, right at the end, I was half a fagot (70+ knots) short of another colour so I had to amend the design. Then I am left with11 unused fagots in 8 various colours - so the calculations of thread/knot numbers needs to be improved. I hope it was better 20 years ago because I have found a half finished rug which I am now hoping to finish - so if I am short of fagots there the colours will be difficult to match!
Received the ordered 2 x Wooden Hook Latch Tools, both faulty. Emailed Readicut to explain, asking for return and refund details. Not heard from them 3 days later. Emailed a request for a reply to my email, still not received. Order was delivered on time with everything in it but disappointed and frustrated in the naff after service
I had a query regarding a large rug kit which I purchased some years ago and it became obvious after completing about 80% of it that I was short of one particular shade of wool. There was no response to my email but a phone call with a very helpful person rapidly resolved the situation and the additional wool turned up a few days later.
Ordered 2 mystery boxesTook ages to arrive-over 2 weeksVery disappointed with the contents. One large ball was cut to ribbons-see pictureNone of the balls have the weight on them-so not sure what type it is or how much is in each ball. There is no batch number either-so don’t know if the colours would be same dye number. The quality is poorI will not be buy from Readicut again
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