Review Time
I ordered a xiaomi mi11t pro from rebuy and was very excited. Everything went well except the fact that they did not include the most important feature of the phone, which always comes together in the box. I got the original box, but not the fast charger? The fast charger on its own is €50, that's just ridiculous.
Phone arrived in wet, open and damaged packaging so I refused delivery. Now Rebuy said that they are not responsible for the parcel before it is delivered even though legally they are. I have now started a complaint through ECC Nederland who have taken over the complaint on my behalf. Don't let this company bully and lie to you.
Had my one order canceled. I tried to get a reason by logging into my account, only to be told that my email address is not in the system…when this is the email they used to contact me. There is no way of contacting them other than logging in. This is very frustrating!
EDIT (after the response below from ReBuy): I have in fact tried to resolve this with ReBuy. I requested photographs of the watch with the serial number showing and I received nothing, just more photos of a watch that was clearly not mine. (spoke with Julia) - So ReBuy apologizes here on Trustpilot to look good and says "contact customer service" - when in fact, leaving this 1 star review was at the end of trying to already get help from "customer service" for many days. Two times, ReBuy has done some shady things - I wouldn't trust selling to this company. #1 With an apple pencil I sent that was brand new almost never used... and ReBuy says it was defective and they cannot buy it and will send it back to me, returning a pencil that was clearly not the one I sent in. So I was stuck with a broken apple pencil that was not mine.#2 - I sent an almost-new Apple watch and after they received it, I was sent photos saying the condition was not good and the photos were DEFINITELY not the watch I sent. Having learned from the first experience, I photographed the watch before sending. I repeatedly asked for photos of the watch in question to be photographed with the "damage" and the serial number showing to prove it was the watch I sent. I never received these photos, and they said to basically take their really low offer for them to proceed buying the watch, or they'll send it back to me. After having the problem with the pencil originally, I knew they'd just send me someone else's damaged watch and not return mine - so I reluctantly accepted their revised offer of nearly 50% less than they originally offered. Don't trust this company - look for others (there are many other reputable buyers).They will basically steal from you.
Bought a laptop from them. Label was created and laptop was never given to the DHL currier. 10 days in and still no news about my laptop. Costumer service number never available and they lied to me saying that was DHL fault. I just want a refund now.
I sent them a PS3 and a PS4. Both in perfect working conditions. I had been playing on the PS4 until before sending without issues. Just wanted to sold them as I upgraded. After receiving it, they said the eject button was not working so from 100+ EUR offered they came down to some 10. I refused the offer but also emailed their customer service because maybe there was a missunderstanding. Even a swap of devices. Never got an answer. I have received both PS3 and PS4. The PS4 now has a malfunctioning eject button. This is a scam. Not recommended.Edited: I wonder how they could detect a defective eject button on a PS4 which I was using until the day I sent. Maybe I ejected the last game magically and then forgot about it. Oh boy.
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