Review Time
Underneath is my original review. Luckily I received my iPhone just after complaining about the DHL transport. I wasn't patient enough, but the communication and track&trace wasn't top notch either. I give reBuy a 3,5 out of 5."I ordered a refurbished iPhone 13 Pro. Should never have done that. Should just have paid 80 euros extra for a new one at Mediamarkt. That one I would have received within a day. Now, I've been waiting for more than a week, without an update on the delivery in the last 5 days. I fear that I've been scammed, because they promised a delivery time of 2-3 working days. Has the package been stolen? What's going on? Their customer service doesn't hp out either. No phone calls. No emails. Just a stupid form, to which they'll respond within 3 days (sure, heard that before). Man, I'm getting nervous. Hope that I get the phone soon, and all my worries were for none, but this entire experience wouldn't be worth it if I paid half the price of a new one. Hate it."
Do not trust This company! I purchased an item from them based on the description of it having a specific feature I needed. When I finally got the item it did not have the feature as they had advertised. I immediately, tried to get ahold of them but that proved very difficult. When I called to speak with someone there was no answer, just a message to call back during business hours. It was within this time when I called. When you look it the website it says they are closed everyday. When I emailed them it would take several days for them to respond, if they ever did respond, which was rare. Finally I was able to get ahold of them and send the item back, after having to pay a fee to print out a label to ship it back. When they received the item back they said it was not working and that I would not be getting my money back and they are going to send the item back to me. The item was working and in good condition when I sent it back to them. This is just an excuse for them to not give my money back. Now, I suspect that they have a completely broken one that they will send me back instead of the actual unit that I sent returned to them. DO NOT TRUST THIS COMPANY!!
Ordered two refurbished iPhones here, I haven't even received them after several days continously contacting their support to see why it has hasnt been SHIPPED yet. It seems to be a known issue here to not get what you paid for, can't wait to see the autoreply on trustpilot telling me to CONTACT their support again.Im not contacting you somewhere you are not reachable again. Please Fix it with the provided information below. I regret having to write this in a review in order to get the support I have the right to, oh well.CP433105469DECP433106610DE
Placed an order for an apple watch 4, this is a birthday present, ordered this based on the deliver time that they claim is 2-3 days.. 1 week later its still not here, it took them days to even begin the process of shipping the item. Unfortunately i now will not have the gift in time which is a big disappointment.. Maybe state a more truthful expected time of delivery, because if i had known it would not arrive in this time then i would not have even placed the order.
Bought a refurbished OnePlus Nord 2, it was delivered in 3 business days, perfectly packaged, as good as new, even including a phone case from the previous owner, so I'm super happy both to have saved some money and to have given a product a 2nd life. Keep it up Rebuy!
Update : Got my package after 3 days of delay. Product is as good as expected. Edited to 4 stars.Kind suggestion Rebuy - Please enable your customer care number. This should give customers an option to check with you guys when the package is not traceable. Also it gives confident to customer to shop again.Planning to order another lens. Hoping for on time delivery. Thank you
Bought a refurbished Sony Xperia XZ2 Compact. Was easy to purchase and quickly delivered. Sadly, the microphone did not work. No one can hear me unless I turn on the speakerphone. The returns process was relatively simple.
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Verkoop je oude elektronica! ✓Vaste verkoopprijs ✓Gratis verzending ✓Snelle verwerking. Telefoons, tablets, consoles en camera's, reBuy koopt het in!
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