Review Time
I sent them my MacBook, which was in excellent, almost new condition. The device was original and had been replaced by Apple according to their official policy and warranty. I also included the official Apple documents showing that the replacement and repairs were done properly with genuine parts. Because of that, and based on the pre evaluation questions I answered, I expected a fair and straightforward assessment.When rebuy checked the device, they told me the MacBook was “manipulated.” This was surprising, because the Apple papers clearly confirmed the opposite. I contacted customer service and explained everything again, including the proof from Apple.From one side I understand that rebuy has strict rules and that this can help with consistency. But in my case these strict rules went beyond the actual situation and even beyond the official Apple standards, which made the assessment feel unfair.Their reply was polite and they said they understood my frustration, but nothing was actually solved. There was no second check and no real explanation for why their assessment did not match the official Apple report. In the end I felt that my MacBook was not evaluated fairly.I am sharing this experience so that future customers understand what happened in my case and so the company can hopefully improve its assessment process. Again, this feedback is only about this one specific transaction.
I wanted to try rebuy out as my families and friend tech nerd. Sadly the reviews that say; rebuy damages items to lower the value seems to be true. (I have picture proof)Furthermore were the delivery times not close to the expected ones. (As in later)For my friends are family i wouldn't recommend them to sell stuff to them, maybe buy from them.I myself would still buy from then just never sell to them again.My seller info:TRN65025872
After some hesitation, i decided to give reBuy a shot after conducting some reserach. I have been using this site for several years now and for my personal experiences, the products which I have purchased have been nothing short of excellent. Some have even exceeded the condition status (expected good, turned out to be far better). My latest purchase recently was unopened and was delivered as that. Very happy with the services they provide and will continue to use them for my next phone upgrade.
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