relaxacare.ca

4.4
4.4 Based on 132 reviews

At Relaxacare we offer a wide range of products such as massage chairs, saunas, red light therapy, hot tubs and much more. Our goal is to be apart of every consumers health journey. We provide communication and education to all our valued customers....

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Average Rating

4.4

/
5

132 Reviews

5 Star
83%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
16%

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Randy Fisher
Great products and customer service

Great products, multiple options that allow us to choose the best one and fits our budget. In addition, I am very happy with their customer service, I purchased the item on-line, received follow up emails, phone calls and delivery alert. Moreover, they provided financial assistance option as well that makes their business outstanding. I highly recommend Relaxacare if you are seeking for a great massage chair.

5
Date of experience: Jul 22, 2024
Ramsey Parker
Great products & fabulous service

Like everyone else, I work hard for my money so I want to make sure I'm making the best choices.I've purchased a massage chair here a few years ago so when I decided to buy a sauna it was a no brainer to come back.Jason was super quick to respond to any of my questions and Alyssa was also fantastic at addressing any concerns.

5
Date of experience: Jul 21, 2024
Karlene Sanders
Great customer service Relaxacare!

I bought a sauna from Relaxacare 3 weeks ago and have already received it! I am very impressed by the companies customer service and quality product, they have so many different options but were able to help me over the phone narrow down my options and give me information on all the different kinds of saunas. When I received the sauna it was fairly simple to put together and didn't take a long time to heat up. I called Relaxacare again after putting it together because I needed some helps with understanding the functions of bluetooth and they stayed on the phone and walked me through it. I am overall very happy I bought from this company because they helped me a lot especially since this was a huge purchase for me. I would highly reccomend contacting them if you have any questions or are interested in a sauna yourself, they know a lot about the products but also the different types of saunas, I tried doing my research online prior but online is very confusing.

5
Date of experience: Jul 19, 2024
KT8
I’m so satisfied

Excellent and amazing company, amazing customer service, and even better product!!! I highly recommend!

5
Date of experience: Jul 03, 2024
Suzanne Sanders
Relaxacare Mercedes’ truck

I ordered the Mercedes’ truck for my daughters birthday . I was amazed by the service I received. They made it a very easy process to find the product I was looking for making sure it was in stock and most importantly making sure that it shipped out and received before my daughters birthday. The owner Jason is very hands on and helped throughout the process, he made it a very easy process communicating with me the whole way and made it very easy to get this item received in time would highly recommend relaxacare to anyone who asked

5
Date of experience: Jun 18, 2024
Leslie Walker
Ordered June 12th Buyer Beware

Update!!!Aug19: Jason has now sent many emails being derogatory to me bullying me and now threatening to take me to civil court. I've repeatedly asked him not to contact me anymore but he continues and is being nasty. August 19th: chair finally arrived. Was sent a massage gun(very cheap looking) to make up for the hassle. However now Jason is trying to bully me into removing my review!!!Cant stress enough how buyer beware is needed with this company. August 4th ... still no massage chair... no reply to my email!!!Ordered June 12th. After a month I inquired as to why it hadn't shipped and was told it was waiting to clear customs and would be shipped out that week. Today I still hadn't received it which is now 6 weeks. So i asked for a refund. They deleted my comments and are saying it's already been shipped yet just sent me tracking that says it's shipping from Australia post and a label has been created so it's clearly not shipped. Now they have an attitude because I don't want it any longer. Buyer beware ... shaddy practice and poor customer service. UPDATE: I did not ever reach out to after hours to purchase this chair. I simply added it to my cart and was thinking about the purchase as I was also looking at a different company's chair as well. You took my cell number from my cart and texted me in the night trashing the other company and convinced me this one was better. After the purchase was made I didn't receive anything from you. I reached out after a month and was told it would be shipped and now 6 weeks later I requested a refund and was met with attitude and threatened that it was illegal to file a charge back claim with PayPal. Your customer service went out the window as soon as you made your sale. This morning I woke up to an email demanding I remove my review. Also revealing my medical needs in a reply was very unprofessional on your part. July 29th Update: Massage Chair still not delivered. They swear it's been shipped. Had a lady contact me and stated her records show it was shipped.... it's now 8 days later and the tracking number and link to Day & Ross still says the order cannot be found and the Chair has not reached their facility yet. They shipped a free hand massager (just under $200 value) to compensate the wait and how Jason spoke to me. They also said Jason's comment below would be taken down immediately and that hasn't happened yet either. At this point I just want my Massage Chair or a refund but neither seem to be happening so far. I would never recommend anyone using this Store for any online shopping. Will update again if my Chair ever shows up 🙄.

1
Date of experience: Jun 07, 2024
Elvis Turner
My shopping experience with relaxacare…

My shopping experience with relaxacare was extremely easy and stress free. They knew what I wanted and needed before I did. With great products comes AMAZING customer service. I couldn’t be happier with my decision to shop with relaxacare. A big thank you to the hardworking team.

5
Date of experience: May 22, 2024
SK74
Great experience, great product

I bought a heated blanket from Relaxacare and it’s so amazing. It keeps me so warm and comfortable. My experience was great from start to finish.

5
Date of experience: May 08, 2024
_lMrFlashl_79
Best place to buy self care and health care products

If you’re looking to find just the right chair this is the place you want to go to buy it! From the helpful sales staff, Alyssa, who helped us find the chair with the features we were looking for to the amazing delivery team, Lucas and Kevin. These guys were awesome! Helped make sure it was exactly where we wanted it and checked the chair that it was all set up and working correctly. This service is something that you don’t normally get anymore from businesses in a world of online shopping and do it yourself. So refreshing to receive quality service and friendly staff. Thank you! We have had the chair for 3 days now but it’s made such a difference on how both my husband and I feel already. Best money we ever spent and the 3 year warranty is reassuring that we will enjoy it for years to come.

5
Date of experience: Apr 28, 2024
Scam store be careful

Scam store be careful I bought Massage chair From the owner of the store He told me he will give me a good deal he asked me to order demo unit and he will send me new chair with same price and i have 30 days to re it with full refund and i ordered itThen After I received the chair i shocked it's very cheap quality and defective It's only same picture for the chair I ordered but not same a description I asked the Owner to return the chair he didn't answer me i sent to many msgs and emails and calls but no answer then I put my review on google he called me after seconds and he was talking loud and obscene and threatening me if I didn't remove my review he will not return the chair and i did i removed the review After that he told me if i want to return it will cut 20% plus 300$ for shipping cost And he threatened me if I put bad reviews again he will not return any money and he will said I didn't receive the chair Please be careful from this store Don't loose your money like me Read all all lowest rates before Because all 5 stars are fake

1
Date of experience: Mar 03, 2024

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Business Details

  • At Relaxacare we offer a wide range of products such as massage chairs, saunas, red light therapy, hot tubs and much more. Our goal is to be apart of every consumers health journey. We provide communication and education to all our valued customers.

  • email info@relaxacare.com
  • call 8774565766
  • language https://relaxacare.ca

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