relaxacare.ca

4.4
4.4 Based on 132 reviews

At Relaxacare we offer a wide range of products such as massage chairs, saunas, red light therapy, hot tubs and much more. Our goal is to be apart of every consumers health journey. We provide communication and education to all our valued customers....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

132 Reviews

5 Star
83%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
16%

Filtered Reviews

Filter Reviews

Review Time

SA52
I recently purchased a York thick grip…

I recently purchased a York thick grip barbell from Relaxacare, and while I encountered some delays in shipping due to the unique dimensions and weight of the item, the outstanding customer service I received more than made up for it.Initially, I must admit, my expectations were not met, and I found myself on the verge of canceling the order. However, Ashley and Alicia swiftly intervened, demonstrating a level of professionalism and dedication that truly impressed me. They assured me that their team would personally oversee the delivery of the item, a gesture that immediately put me at ease.Colin and Alex, the members of their delivery team, deserve special recognition for their exceptional communication and efficiency throughout the process. They kept me informed every step of the way, ensuring that I knew exactly when to expect the delivery. Moreover, their personable demeanor and willingness to go above and beyond truly made the entire experience a delight.In a world where genuine customer care can sometimes feel like a rarity, the team at Relaxacare has restored my faith in exceptional service. I wholeheartedly recommend them to anyone in need of quality fitness equipment and a truly personalized shopping experience. Thank you, Ashley, Alicia, Colin, Alex, and the entire Relaxacare team, for your outstanding efforts and commitment to customer satisfaction.

5
Date of experience: Feb 22, 2024
Nevaeh Turner
Scam and fraudulent company, bully tactics from sketchy owner

Scam and fraudulent company. Their Google reviews are fake bots and you can search all the negative feedback and comments about their owner Jason including several customers who have a restraining order against him. They use bullying tactics to threaten any customers that leave a negative review. I purchased my item February 9 but did not receive any shipping notification or contact for 2 weeks after my purchase. When I contacted the company I didn't not receive a response. I had to send multiple messages before finally receiving a tracking number which showed no progress for another week. I finally started doing so digging into the company and could all the negative reviews and their 1 star rating on BBB. I filed a charge back with my credit card company and then was immediately contacted by Jason who as per all of the other feedback, threatened me with legal action and a lawsuit and accusing me of an "illegal" charge back. Although that threat may work on some of his customers I am a lawyer and know that his threats of a lawsuit and legal action have no merit and that his company's terms and conditions are illegal and therefore invalid so don't fall for his bullying tactics.

1
Date of experience: Feb 09, 2024
Kian
Very happy with my service I went into…

Very happy with my service I went into the showroom and they helped me choose a chair which was Japanese built the Kaze. Very happy with our service and purchase!

5
Date of experience: Jan 17, 2024
Frederic Foster
I have been wanting a massage chair for…

I have been wanting a massage chair for a while, but today I found the perfect one, great quality and the price really good. The staff Jason and Alyssa were really helpful and provide my with a really good offer. Thank you guys!!!

5
Date of experience: Jan 05, 2024
DM84
Alyssa was a great

Alyssa was very patient and showed us several chairs in their showroom. She was able to get a great discount on a Boxing Day price.

5
Date of experience: Dec 27, 2023
Nadia C.
Quick response to my questions and…

Quick response to my questions and great customer service.

5
Date of experience: Dec 19, 2023
Gemma Brown
Demo model massage chair at a great price

I visited the Relaxacare showroom in the hopes of purchasing a demo model massage chair that was on sale, but I was informed that it had just been purchased by someone else. Alyssa helped me to test a similar model, found out that a recent return could also qualify as a demo model and gave me a fantastic price on it. I was able to purchase a better model for the same demo price as the original that I had wanted. The massage chair was delivered by the end of the week by a great team. Thanks to everyone at Relaxacare! The chair was a gift for my mom and she loves it!

5
Date of experience: Dec 12, 2023
Randolph Taylor
Great experience and friendly staff

Great experience and friendly staff. Item as described.

5
Date of experience: Dec 11, 2023
Wolfgang Butler
I visited the showroom and alyssa…

I visited the showroom and alyssa helped me. She was very knowledgeable and got me a great deal. The budget part of me wanted to buy a 2d, she showed me 3d and thank god she did because i like that one alot more since i can adjust the intensity! Would definitely would reccomend.

5
Date of experience: Nov 29, 2023
Tammy T.
Costway Chair

I bought a massage chair and it has been working great, the whole family enjoys it. Alyssa was very knowledgeable and helped us while we tried some different model, great customer service!

5
Date of experience: Oct 10, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • At Relaxacare we offer a wide range of products such as massage chairs, saunas, red light therapy, hot tubs and much more. Our goal is to be apart of every consumers health journey. We provide communication and education to all our valued customers.

  • email info@relaxacare.com
  • call 8774565766
  • language https://relaxacare.ca

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More