Review Time
They were efficient in what they did and didn’t leave me anxious. It was an emergency as my old retainers were breaking. They guided me step by step and after the procedure, they developed the retainers which were crystal and they fit fine. It does the job and I would recommend them rather than go through a dentist.
Bought an ultrasonic cleaner from this company. It started to malfunction after a few months (not switching itself off, running noisily, not cleaning effectively.). Started using it New Year’s Day, now totally broken. As their warranty period is limited to six months, they are not interested in resolving these issues. Don’t waste your money buying this product!UPDATE after reading response: as mentioned in my initial online chat with your customer service team, this was bought as a gift for my daughter. People receiving gifts are often hesitant to tell the person it was from that their gift was actually rubbish, so I wasn’t aware of its poor performance until recently. My daughter has also told me she didn’t start using it in January as her Invisalign treatment was still in progress. She only started using a retainer and the ultrasonic cleaner at the end of March, so things are actually worse than I realised in terms of product life. I reiterate my advice to potential customers: don’t waste your money on this product and, in particular, don’t buy it as a gift for someone unless that person is happy to come back to say “thanks for the rubbish present, which broke within months.”
The communication was good and staff did their best to provide a seamless service. The retainers were produced in a couple of hours and appear to be of the same quality as those we have previously ordered from an orthodontist at a more competitive price. Very happy overall.
The service at retainer xpress has been fantastic. Initially I ordered a pair of retainers, using my own mould. The service was really quick and efficient the standard service only took 2 days. I initially only ordered one pair of retainers as I wasn't to sure what the quality would be like at £110. After their very quick service of getting my retainers and I tried the retainers on they were very good quality and I was keen to order a second pair.When you order initially you get the option of buying two retainers together at a lower price of £155 as I said I only ordered one because I wasn't sure of the quality as this was my first purchase.After picking up the first pair of retainers and trying it on at home I was very happy with the quality. I contacted retainer xpress and asked if they would be ok for me to purchase a second pair at the offer price even though it would be a separate purchase. Retainer xpress got back to me very quickly and they were happy to accommodate even though this was out of the normal ordering process. The customer service has been great they've been very quick and for the second pair, which was a separate order, they had my retainers ready in literally 30 minutes for me to pick up the same day and waiver the fee same day collection fee as kind gesture. All communication was over whatsapp and calls, quick and efficent. Great quality retainers and great service. Thank you
Excellent customer service. I was able to easily communicate via watts app. I showed them photos of both moulds via watts app and they verified before I sent so no time wasted. Straight to the point. The retainers were for my Son and he says they are excellent quality and far more comfortable than the NHS ones he had. We previously had a bad experience with a different company who took our money and didn’t supply us the retainers! So using this company was a breath of fresh air. The kit that arrived was easy to use. We were over the moon with the results of the retainers and quality.
Ordered a top retainer, using a mould kit which they sent me. Their communication is pretty unprofessional and I immediately knew this was some sort of setup in a garage in London, as opposed to people who knew what they were doing (ie. Any form of dental training). The retainers have been received and they don’t fit properly, with both sets missing half a tooth at the back of the retainer. I’ll amend my review depending on how they deal with this issue. With regards to their reply - I will certainly change the review when I have two retainers that fit properly. Their use of English isn’t good and feels unprofessional as a customer and the whole thing doesn’t feel like I’m communicating with a legit company - that’s my honest experience. Rather than focus on getting it right, they want to deflect - that too isn’t very professional. My other negative reviews are the result of bad experiences… funnily enough.
I was looking for a same day retainer service in London after getting my braces removed but not being able to get a retainer from my dentist until a week later. I found Retainer Xpress on Google and booked an appointment for 3pm to have my impressions done. By 530pm I had the retainer and it fitted perfectly. Very happy with the service and they even stayed late to finish the production for me. Feel very satisfied knowing my teeth won’t move back in the week while I wait for my aligners/retainers to come from my normal dentist. I couldn’t find many options for same day service on google but these guys delivered!
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