Review Time
I’ve ordered a product & immediately asked them to cancel the order as they took double from my card than the price. They refunded the difference (not sure how unless they keep card details) & are still sending the item. I keep telling them I want a full refund & I just get a standard reply, not even relevant to my question
WORST company EVER!! Do not buy from this company!! I ordered a pair of boots which took over a month to finally arrive and they were the wrong ones. They offered me a 10% refund or 30% gift card. It’s insulting. Their product is cheap and not well made and when they made a mistake they left their costumer super unhappy and aren’t willing to make it right. I will NEVER order anything from them again.
Worst company ever . Very bad quality of product and very bad customer service. I have to pay to return the product and return by myself. Quality of dress I bought is very bad.
It misrepresents it's product. The item detail stated it was a cotton-linen blend, it turned out to be acrylic. It was sent to me from California but they insisted I return it to China where it was made. I stated the shipping exceeded the price of the item, so they said they would return 15% of my purchase price. They are not a company you want to do business with.
After several sollicits to Retrolinen informing them also about the bad reputation of their courrier HC Parcel they promised to resend the goods. I was sceptical but a few days ago I receive the parcel through another courrier. Goods were those ordered, quality of the clothing might have been better but they are ok. So for everybody who faced my situation eventually a lot of pressing on them helps. Anyway goods arrived from Soolinen.
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