clubllondon.com

4.6
4.6 Based on 1.9K reviews

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Average Rating

4.6

/
5

1.9K Reviews

5 Star
86%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
8%

All Reviews

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Review Time

Tiffany Bonissoni
Lauren was amazing and replied very quickly! FedEx had not given updates on my package for almost 2

Lauren was amazing and replied very quickly! FedEx had not given updates on my package for almost 2 weeks and Lauren reached out to them and a day later I got my package!!

Thanks Lauren you were very helpful!
God bless you

5
Date of experience: Feb 27, 2026
Grant Patten
I paid for faster shipping to recieve items by my sisters wedding. They sent 2 of the 3 items. The

I paid for faster shipping to recieve items by my sisters wedding. They sent 2 of the 3 items. The last item is non-refundable and will arrive late. I don't want the dress if I can't wear it to the wedding which is why I paid an expensive fee for faster shipping. Their AI customer service is maddening and keep refusing to help. I am very disappointed. This website is expensive. I expect more from the price I paid.

2
Date of experience: Feb 24, 2026
Tasnime Chergui malih
I experienced an issue with returning my article and I was assisted by Chloe! I appreciate her help

I experienced an issue with returning my article and I was assisted by Chloe! I appreciate her help a lot ! Highly recommend!!

5
Date of experience: Feb 12, 2026
Emerald Reed
A Wonderful Surprise with Online Dress Shopping

I usually hesitate to purchase dresses online due to previous negative experiences with quality and material. However, I decided to give this service a chance, and I couldn't be happier. The dress I received is stunning. I ordered a size 10, and the fit is perfect. It's for my son's wedding, and I'm thrilled with my choice. Delivery was quick, taking only 4 to 5 days, and the shipping cost was lower than what I would typically pay to send to another city. I highly recommend this service; you won't regret it. The support team was exceptional, and I appreciate their help. Thank you for such a positive experience; I will certainly shop here again.

5
Date of experience: Jan 20, 2026
Yasmin Johnson
Another fantastic experience with these dresses!

I got two more dresses today and I must say, they have the most amazing selection. All seven dresses I own have garnered endless compliments. I truly appreciate and admire the service; I will definitely return whenever I need a dress that makes a statement. ❤️😍🥰😘👍🫶

5
Date of experience: Jan 09, 2026
Galton Taylor
Excellent support and quick resolution

My order faced delivery issues due to my address, but the support team reached out to confirm my details. They assured me that my order would arrive, and they were available to assist with any questions. My order was delivered within a day, so I'm very grateful for the help!

5
Date of experience: Jan 07, 2026
Scarlett M.
Exceptional assistance and service!

The representative was incredibly helpful and kind! Truly outstanding customer service! Every dress I’ve received has fit perfectly and been of excellent quality. It has now become one of my favorite shopping destinations that I recommend to everyone!

5
Date of experience: Dec 27, 2025
Yvette Kelly
Inconsistent Sizing and Design Issues

I've noticed that this clothing brand, along with another platform, tends to use excessive material in certain areas. For instance, the sleeves on all the items I've purchased (around four dresses and one romper) are quite large and puffy, while the rest of the piece is fitted and snug. The combination of the heavy fabric and the oversized sleeves results in a bulky appearance, which isn't flattering for someone of my height, only 5'3”. It seems like these styles are primarily aimed at taller women, likely those who are 5'7” and above.

1
Date of experience: Dec 22, 2025
Edna Baker
Grateful for the exceptional support from the customer care team

I want to express my gratitude for the swift and professional assistance I received from the customer care team. My concern was addressed efficiently, and it completely transformed my experience. I genuinely appreciate the clear communication and sincere attention I received, showcasing excellent customer service! Plus, the dresses are lovely too.

5
Date of experience: Dec 13, 2025
Dora C.
Disappointing Experience with the Dress

I ordered a black satin twist-neck maxi dress anticipating the same elegant, structured gown showcased in the images. Unfortunately, the dress I received is noticeably different from what was advertised. In the online pictures, the lower section of the dress looks like a single smooth panel. However, the actual dress features two prominent horizontal seams at the bottom (right in the front, in the middle), making it appear as if it consists of separate fabric pieces rather than one seamless flowing skirt. This drastically alters how the dress drapes on the body. The bottom lacks any structure, and it does not possess the true satin sheen or luxurious finish displayed in the photos. Consequently, the overall appearance feels much cheaper than anticipated. Additionally, my delivery was severely delayed by customs for three weeks, and when the dress finally arrived, it was just before my event, leaving me no time to return it and find an alternative. I reached out to customer service to request a refund for the delivery fees (as advised by the shipping company), but my request was overlooked, and no refund has been processed. While the customs delay wasn’t the company's fault, the lack of support afterward, coupled with the misleading product representation, made this a very disappointing experience.

1
Date of experience: Dec 07, 2025

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