Review Time
I’ve now spent three consecutive days trying to get in touch with Revenue, calling every day between 9:30am and 1:30pm — that’s a total of 12 hours on hold or attempting to connect — without a single answer.
This level of inaccessibility is beyond frustrating; it’s completely unacceptable. For an organisation that plays such a critical role in people’s financial and legal obligations, the lack of basic communication is staggering. There appears to be no regard for the time or urgency of the public.
If this were a private company, it simply wouldn’t be tolerated. Customers would leave, complaints would escalate, and accountability would be immediate. So why is this standard deemed acceptable just because it’s a public sector body?
It raises serious questions: Is anyone in senior management aware of this? Is there any oversight of customer service performance? And more importantly, is anything being done to address it?
At present, the experience feels not only unhelpful, but deeply unprofessional. A system that depends on public compliance should, at the very least, be accessible to the people it serves.
I’ve now spent three consecutive days trying to get in touch with Revenue, calling every day between 9:30am and 1:30pm — that’s a total of 12 hours on hold or attempting to connect — without a single answer.This level of inaccessibility is beyond frustrating; it’s completely unacceptable. For an organisation that plays such a critical role in people’s financial and legal obligations, the lack of basic communication is staggering. There appears to be no regard for the time or urgency of the public.If this were a private company, it simply wouldn’t be tolerated. Customers would leave, complaints would escalate, and accountability would be immediate. So why is this standard deemed acceptable just because it’s a public sector body?It raises serious questions: Is anyone in senior management aware of this? Is there any oversight of customer service performance? And more importantly, is anything being done to address it?At present, the experience feels not only unhelpful, but deeply unprofessional. A system that depends on public compliance should, at the very least, be accessible to the people it serves.
Website is unnecessarily difficult at times. When you Google how to apply or upload documents, sometimes the correct topic isnt there to be ticked. As for ringing to speak to someone, 9/10 the have an automated voicemail saying they're experiencing high levels of volume and it hangs up. I tried to contact them by email or their enquiries link and got nothing back. If you're lucky enough to get through and speak to someone, they are helpful.
Waiting 3 months for my trn1 form contacted by website their page email phone number still nothing and then they said I’m from albania and somewhere else when I’m Irish born and bred this is a government ran sector and what a mockery of the system I’ve complained and going further fm radio newspapers my business page and revenue complaint form trust me things will change
I am urgently waiting for a response about the taxation of my private pension fund (left Ireland years ago and have early access). The ticketing system claims waiting times 4-6 working days. It has been over a month without any reply. Calling them is also not possible. A nightmare, esp when one really needs access to the money.
Generally they are very good but the VRT section is useless. It throws up dozens of manufacturers names and yet when you try to get an estimate for importation costs site states that for example Volvo V70 2020 does not exist. The VRT section is useless.
Cannot log into site from the USA.Logging in from the UK must be possible, but if you need to change your login password from the USA, it is not possible as the Country Selection phone number for the USA is not there. Whoever the Website Manager is for heavens sake correct this problem please. I am getting emails from revenue.ie but I cant get into my account to read them, because I cannot change my blooming password!!!
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The Revenue Commissioners, usually referred to simply as Revenue, is the Irish Government agency responsible for customs, excise, taxation and related matters.
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