Review Time
Received a letter in November stating I was due a refund and asked for my Iban details. [My wife received a cheque the same day ] I logged in and added my iban details and sent the form back with the same details. I've now received another form asking me for my iban details. I've phoned 3 times now to speak to an official, and endured the laborious pillar to post recorded speel, speak here... repeat...to absolutely no avail; it doesn't give you the option of hanging on in the end which adds to the frustration. The over tax was taken from me at source but here I am waiting several weeks later when revenue.ie could simply have sent me a cheque.
I contacted Revenue today and was speaking to a gentleman called Kian from the PAYE department. I had queries regarding my tax as I'm currently on a career break.Kian was absolutely brilliant. He explained everything so well and was extremely helpful! He sorted out issues that I had within minutes. Revenue need to be holding onto employees like Kian. This guy deserves a promotion!! 😀
Totally unresponsive service! Regarding the help to buy there are so much ambiguities like 1. they limited the file size to upload 10mb but the loan approval is 20mb and no way to reduce it to 10mb 2. they are saying Mortgage letter of offer andSigned mortgage acceptance form are needed. It looks like just uploading the signed letter of offer is enough, but, no way to confirm this.I called them and they said that no phone line for help to buy and you need to submit a query which takes weeks to months to get an answer. They said that we understood you might have a risk of loosing your home but they can not help on the phone line. This is ridiculous!
I want to extend my heartfelt thanks to Will from the revenue team for his exceptional support. He went above and beyond to help me, providing clear guidance and solutions that made a big difference. His professionalism, expertise, and willingness to assist were truly impressive. I couldn't have resolved my emergency tax issue without his help. Thank you, Will, for your outstanding service!
My husband received letter end May to say the chq would be 14 days. Rang twice over the past 7 days and just given excuses and that if they referred it this could add another 6 weeks on receiving the payment. Apparently even though the letter confirms two weeks to receive a chq, it takes another 3 weeks for the decision (letter confs this) and then another few weeks to receive the chq. Absolutely appalling and not fit for purpose and sending cheques is a way of cheating customers from their money that shouldn’t have been taken but did in April. No high standards anymore only pass the book or cheque so that our money is kept with the tax dept. I wonder if this re applies to year end tax applications.
A young lady Kayleigh I hope I've spelled her name correctly, has just made my day. She was so helpful kind and patient to me on the phone.I'm not that tech or tax savvy, most times the younger generation loose their patients with you, and make you feel like a fool, not Kayleigh, more people should be employed like her. I hope her boss sees this review. Geraldine.
I really feel that I have to write a review regarding an experience I had with Revenue Ireland.I have been trying to sort out my tax affairs since August of 2023 and to date it has not been rectified.This morning I rang Revenue and spoke with a woman called Tracy.I was taken aback with her manner,her efficiency,her attention to detail and her competent attitude.She listened to what I had to say and came up with a resolution straight away.This woman did more in five minutes than has been in achieved in eight months.It was a pleasure to deal with someone so professional,she should be so proud of herself.I was dreading having to explain my situation and keeping it as simple as possible but this wasn't an issue.All I can say is there should be more Tracy's working in jobs that deal with the public Thanks so much Tracy.
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The Revenue Commissioners, usually referred to simply as Revenue, is the Irish Government agency responsible for customs, excise, taxation and related matters.
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