Review Time
So slow and bad at communicating. This firm has yet to complete all needed legal work following the death of my father over 2 years ago. They are painfully slow and require chasing so many times to make any progress. But they'll be the first to chase for payment. I regret ever using them. I've had to raise two formal complaints.
So slow and bad at communicating. This firm has yet to complete all needed legal work following the death of my father over 2 years ago. They are painfully slow and require chasing so many times to make any progress. But they'll be the first to chase for payment. I regret ever using them. I've had to raise two formal complaints.
For a firm supposedly handling legal documents they appear to have no idea of how to read Lasting Power of Attorney documents . I have phoned repeatedly and emailed but no one answers Edit. Soon after posting this review they got back to me and apologised. So I hope future dealings will be more successful
Awful experience.None qualified representative, not a solicitor a case handler. Asked to speak to a solicitor not put through to anyone qualified just the case handlers manager.Wouldn’t take my call. Email and Alex Mason replies in 5 days. Ask for a solution to the matter. Have gone around and around in circles. Clearly Alex is not qualified. My mums estate was sent to this company from her high street solicitors no where near Derby! It’s about them making money for sure!!! Sounds like it’s more like a call centre! Very disgusted!! Don’t touch with a barge pole!
Right legal have failed to act in a timely manner on the three occasions I have requested important legal documents that they have held due to the trading cessation of Gotelee, Hadleigh, SuffolkThe will of a relative took approximately sixteen weeks, with an absolute lack of clarity and an absence of professionalism. This caused unnecessary distress at a time when I was grieving the loss of a loved one but needed the will for probate. They then took around five months to pass on house deeds to our solicitor.My latest debacle has been to obtain my own original Will. Emails have not been answered, process for obtaining them has been unclear, instructions have been ignored, what should be a straight forward matter seems unbelievably clumsy due to lack of communication and what appears to be simple ineptitude. I would not recommend them at all.My complaints have echoed those of others, it seems clear that as a company your platitudes are yet to translate into a more effective and efficient service.Your document team appear incapable of fulfilling what should be a straightforward remit. So as a bare minimum I would expect them to assist with any requests for documents as that surely is what they are there for.
My husband's and my experience virtually mirrors another reviewer's experience. Our wills were lodged with a local solicitor who ceased trading with no prior notice. With no authority from us and no knowledge, our wills were transferred to Right Legal Group. The first we heard of this was by letter on 20/10/25. We didn't want to leave our wills with RL as it is nowhere near home and would have made things difficult in the event of our children needing them. Neither did we want to review our wills with RL. These were both good decisions given what followed. There then followed numerous phone calls and emails - all instigated by us. RL didn't follow anything up and only ever did anything once we contacted them. The one exception to this was the most recent interaction with Jess who, on 28/1/26 requested our wills from storage and sent them to us on 30/1. We now have them in our possession. I am just glad they weren't needed in the interim and that we weren't engaging with any more complex business with the company as other reviewers have been.
Currently using the company to act on my behalf as executor of my late step mother’s estate and it has been a shambles from the start. First lost death certificate between my local office and derby I had to obtain another one and send at my cost. Put wrong amount in to probate for the amount of money in the bank account of over £40,000 leading me to believe there was more money than we actually had. Hope this mistake is being reflected in my final invoice. Lack of communication when you ring always to busy to talk, take over a week to respond to emails and then only because you ring to prompt them this is holding up distribution of the estate to beneficiaries. Requested to pay part of equity loan as advised that this would stop the interest which it didn’t and the amount we requested was reduced on payment and I wasn’t even told only found out on the sale of the property. I raised complaints twice but it only gets passed to the person dealing with you case. Hope now property sale completed that they will move quickly to distribute the estate. Requested an interim statement of account 3 months ago still waiting. For £9,000 fee I could have done a better job myself. Should have a compensation package
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