Review Time
Right Legal took over the local solicitors where my parents had made their Will, so when my father passed away in May 2024 and I checked the reviews after seeing this was the company who would deal with things, I pretty much braced myself for upcoming aggravation. Instead, the non-standard specifics of the Will & associated Probate procedure were dealt with by an absolute gem of a Probate Advisor from the Derby office, specifically Madelaine M. I can't do Madelaine the justice she deserves with my writing skills, but I'll try anyway. She was professional throughout the fairly lengthy process (due to it being non-standard, as mentioned), which I suppose you'd expect anyway, but Madelaine went the extra mile on many occasions. We needed home visits for my elderly, disabled, and deaf since birth mother, but nothing was too much trouble for Madelaine. So friendly, warm, understanding, on the ball, a natural knack for dumbing things down for us non-legal types, always quick to reply to any communication/correspondence, and we feel lucky Madelaine was assigned to our case.I can't speak to the company as a whole, and the other reviews here paint their own obvious picture, but I can tell you that if, like me, you're here seeing how the company is after finding out who will be dealing with your Probate matter, if you get assigned Madelaine M then your day just got a lot better. An absolute credit to the company and profession, and I hope the bosses at Right Legal appreciate just how much of a gem Madelaine is, and I cannot stress that enough.It's rare for me to write such a glowing review, but it's for good reason. Thankyou Madelaine, and bosses, take note: If all your employees took a leaf out of her book, your reviews would quickly become overwhelmingly positive.
Appalling service, non existent communication. A probate application approaching 1 year now. The first was apparently not received by the probate offices, the second is delayed as not all the required documentation was not submitted initially . It can only implore do not use this company . Emails go unanswered , I called yesterday , it rang out for 42 minutes.Sadly I could only submit a review with 1 star , it deserves none.
My meeting with Afreen Rehman was conducted by a very knowledgeable and confident young lady. Afreen was always making sure I understood the information she was giving me and the reason why that information was required. I will have no problem in communicating with Afreen and the team at Right Legal in the foreseeable future
I wish to give top marks to Afreen Rehman and fellow team members at Right Probate. She has worked tirelessly and helped me understand the processes involved as sole executor of my late brother's estate. Although we haven't quite reached the end yet I wish to say thank you Afreen for your efforts and would give you my highest recommendation.
Extreme Caution Recommended ….If your attempting to retrieve your documents (in our case - LPAs), make sure Right Legal (ex Simpsons) don’t try and bill you for £144, even though you have previously agreed business terms for FREE document storage and retrievalDon’t hesitate in challenging the charge and request opening of a formal complaintAlthough the matter was resolved with an accepted zero charge, would recommend retaining copies of ALL communications with them and jump through the complaint process hoops, especially if you end up going to the Ombudsman Would not recommend using Right Legal in terms of our post Sales experienceSad, as the Simpsons LPA creation experience was 1st class during Covid
Had the unfortunate experience of dealing with RLG with my late father’s estate. He’d made his Will and for whatever reason known only to him, appointed RLG as Executors alongside family members. At the initial meeting we were told by an incredibly inexperienced probate advisor that they would be ‘taking over the administration’ of his estate. A simple application for probate was all that was required at an overinflated cost. It took them over three months to get the process underway, and only did so when we raised a complaint. Correspondence was patchy often with information incomplete or missing. Despite telling them they needed to communicate with all executors, they often only communicated with one, making the assumption the messaging would be passed on. When the grant of probate eventually came through the executors were sent a letter with the grant saying the will and birth certificate was enclosed and neither were. On raising the error with them there was no acknowledgment or responsibility taken to sort it out. Unprofessional, arrogant, sloppy, lack of attention to detail, careless, perfunctory are just a few words that spring to mind.
After failing to return calls, I was promised a visit to create a new will.Foolishly I agreed, had a sit-down with Saif who took details, confirmed prices and the level if service plus time frame.He followed up with a link to pay almost £1700 for wills and trust services.For over two months he has not replied to emails on progress.Rang to complain, reception offered to put me through to Saif! Asked to speak to complaints who were not available...Then I was told my will etc was going over the directors desk for sign off. (Funny how the this worked out when I asked for my money back).Asked to speak to a managing partner and pointed out I would take this to the Law Society.I also asked what qualifications the will writers hold and they do training internally... Draw your own conclusions from that, but mine is that the company is sales driven and staff get bonus or commission on "sales".I'm currently insisting on a refund and will approach the Law Society if necessary.The reviews speak volumes and to be honest, I wish I'd checked before agreeing to update my will. How can I trust a firm to manage my affairs in death, when they cant manage to respond to an Email?They promised the moon on a stick but delivered a burst balloon on a straw.
I would strongly advise against using these solicitors. Incredibly frustrating trying to get a reply from the correct person. You can email and call daily but won’t get a reply. We have been trying to have an early release on money which is legally my inheritance, been told “management is on holiday can’t help for at least 3 weeks” Everything is slow moving, customer service team aren’t compassionate or empathetic considering everyone that call’s is dealing with bereavement.
If only we knew now, when we instructed this Company to deal with my mother in laws estate. A woefully organisation as iterated in countless other trust pilot reviews. Won't go into every failure so heres just a few. Family member passed away Feb 2024 with a simple will and assets in 2 Bank accounts.Here we are July 2025 and this Company are still dealing with the matter. We've had 4 case officers. Documents they asked for had to be asked for again as they lapsed in their hands. They ask for proof of identity and cite things like Shotgun Certificates. They don't tell you a simple Bank statement will suffice. Threats to go to the Ombudsman are shrugged off as 'it won't change anything they do'. If you read this in time please please go nowhere near them. Your loved ones would turn in their grave if they knew how their treasured assets were being dealt with.
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