Review Time
I can't put zero stars unfortunately. We are coming up to 4 years - yes 4 years - of my friend's will not being sorted. It's taken 4 years to sell his flat, which is still in the "process of the sale". I have put in complaints to their complaints department, the letter they sent back had 17 - yes 17 - spelling mistakes/incorrect information. Unbelievable, I'm lost for words. Complaints department to not put your usual call us on this, there is no point.
My sister and I used Right Probate to sort out our father's probate & estate out having no appetite to do so ourselves esp given their pitch was that they would take all the stress out of dealing with the process. Whilst they did a job they were expensive but our main issue was their client service was appalling save for one member of staff.We had to chase to get answers and their standard reply even to get simple answers was 5 days.... some of the staff were rude and we had to wait over a month once the estate was settled to get the final distribution without any explanation as fo why and no apology....It felt like we had to battle them to get things done....Our advice is to avoid as all they did was add to the stress levels....
What an appalling experience we are going through with the probate team. Thousands of pounds have been taken from our relative’s estate with no invoices supplied despite repeated requests over 6 months. We’ve asked for ledgers and confirmation of funds transfers but nothing has been forthcoming.We’re consistently told work has been done and find out it hasn’t, even though Right Probate have taken the funds from the estate.Correspondence isn’t followed up, requiring our bereaved family to seek updates and repeat requests for the same information. Issues are raised and nothing is resolved. Weeks drag on into months and there’s no proactive contact. It’s frankly exhausting and distressing.Then you’re passed on to someone else and the carousel begins again.I’ve been holding off publishing a review but we’ve got our third complaint in now, after another change of personnel and a request for us to update them on what’s outstanding. And nobody is taking my phone calls, so…🤷♀️
Right Probate should rebrand themselves Wrong Probate.They were made the professional executors on my late step father’s will. It’s now been 2.5 years since he died - and they still haven’t finished the job. The estate is very simple. My mother died 6 months ago after a lengthy illness. She did not see a penny from this estate before she died. I cannot understand what has taken so long. DO NOT hire this company!!! A 1 star review is too good for them.
I would give this company no stars if the option were there!They take advantage of vulnerable individuals and encourage them to appoint Right Probate as legal executors. The company did this with a member of my family advising her they could assist as there was a trust involved. The cost was high for very little work.Probate took 21 months to finally come through!They do not communicate with you and make a very stressful time following a bereavement that much harder.There is no empathy.Do not use this company.I do not know where they are getting the reviews they show on the website and appear to be peddling misinformation!
*Update 12/12/2025*Over 8 weeks have passed since making the initial complaint and although disappointed I am not surprised to report that no response has been provided and the matter has now been referred to the Legal OmbudsmanI cannot recommend this firm. Their communication is confusing and inconsistent, requests for renunciation or disclosure of documents were ignored, and fees for administering a simple estate were excessive. Staff are clearly inexperienced, legal advice was contradictory, and the firm appeared more concerned with retaining fees than acting in the best interests of beneficiaries. The lack of professionalism and transparency caused significant distress during a difficult time.
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