Review Time
A further 4 months have gone by with zero progress!!!!reached out to the "customer service team" aka the clown group - zero progressour experience means you should avoid like the plagueAwful awful awfulSlow unhelpful and uncaringThey make promises and 9 times out if 10 don't keep themDon't return callsChange personal dealing frequently Make up new things that need doing without any prior discussion If you raise a complaint they pay lip service to resolving20 months since our relatives death and still no sign of resolutionOne of the worst companies I have had the misfortune to deal withThe pain of dealing with this organisation makes a difficult time even more traumaticUpdateRight legal spent 3 days lobbying trust pilot to stop my review being uploaded - "committed to feedback - rubbish"despite asking me to "reach out", which i have done, there has been no progress. Yet another Wrong Legal"We want to hear from you directly" - here you go - its been nearly 2 years since our aunt passed and 8 months since house sale proceeds were paid to you - why oh why does it take you so long to sort basic stuff????????
Our family has had a deeply frustrating and upsetting experience with Right Legal Group while dealing with the estate of a loved one. The firm claimed the right to act as executor but repeatedly failed to provide any legal documentation to support this. Despite numerous written requests, they avoided key questions, delayed the process, and created unnecessary stress during a time of grief. We’ve now submitted a formal complaint to the Solicitors Regulation Authority. Based on our experience, I would strongly urge others to be extremely cautious and seek alternative legal advice before engaging with this firm.
Please don’t put yourself through the stress of using this terrible firm! Avoid at all costs!The attitude of the “legal advisors” is quite frankly disgusting and appalling.They fail to show any empathy or respect towards you, in what is already a really difficult time. The lack of communication is awful and I have spent 9 months chasing to get a simple reply or acknowledgment of my emails.However, when the firm want something themselves, for example, funds/monies to be transferred to their own accounts, they spam your phone with calls until this is done.My grandma passed away in August and I have waiting ever since for the probate application to be completed and approved.I am gutted that my grandma named them as executor and I am ultimately stuck with them, making a horrible stressful situation even worse. The lady that initially visited my grandma a number of years ago to create her will was fantastic, however every person I have had to deal with since has absolutely no people skills, no legal knowledge and comes across totally numbed by their job, not a care in the world that this is peoples lives.Their service, attitude and people skills are horrific and I’ve never encountered such unprofessional people, that deem themselves as “legal advisors” in a professional legal setting.
Avoid! Shocking service at what is an incredibly difficult time. It is almost a year since my Mum passed and we are no further forward with my probate application. The details I uploaded to them initially were not processed until I chased. I was lied to regarding when the application was sent. They didn’t send the right information to probate resulting in it being stopped in January, they decided not to inform me or deal with the query until I chased them in April. They have assured me they are dealing with the matter, however they still haven’t sent the correct forms to me. The Will went to probate with damage to it which needs to be certified, the Will wasn’t damaged when I sent it. Interest costs with the mortgage company are mounting and I can’t even pay it off as Right probate can’t be bothered to send me a Certified Copy of the Will. Nobody including admin assistants or probate advisors answer my emails and I can’t speak to anyone in authority as they are too precious to take phone calls. The Ombudsman is now dealing with my complaint.30/04/25 Reply to advise me to contact the Complaints Department, this was done on the 29/04/25 in detail, so may be they should check their emails before replying, just another example of their lack of competence.
Follow up review. Had the misfortune of having to have further dealings with this company. Good grief, think I have slipped back in time. Need to access MY documentation and now told they need a wet signature! I bought my house, my car, completed complex business transactions etc all without a wet signature and these guys insisted on a wet signature to send a document! 1985 called and asked for their processes back….
My Aunty passed away August 2022 leaving a straight forward will, everything to her grandchildren. After having at least six case handlers , all leaving after a few months, the will was finalised April 2025. I have just deleted 251 emails and who knows how many phone calls were made. I definitely would NOT recommend them to anyone. Goodness knows how long it would have taken with a complicated will.
My will was transferred to this company after my Solicitor closed down, I was only informed of this after the event otherwise I would have requested it be returned to me ( after all it is my document) I received notification and a call from a representative informing me of my wills whereabouts.After a couple of months I made the decision to retrieve the will and have it stored locally to me.Phoned right legal group , told someone would contact me….3 weeks later nothing , so I did an online electronic communication, I was called back immediately, and told someone would contact me shortly , I requested they called my mobile and not my landline as I wouldn’t be available to take calls at home,Three days later, they called my landline! Surprise surprise I’m not home ! Left a voicemail. I responded back the next day after being on hold for 20+ minutes to be told someone will call me back. They never did.So once again I called…on hold for what seemed like weeks . I actually gave up in the end.Then out of the blue I received an email stating that they had called me that day , I checked my landline and mobile , and no they hadn’t, no missed calls and no voicemails.So I immediately called them and unbelievably spoke to someone straight away,I explained I wanted my documents returned and I was told they would send me a proof of identity form, and I should receive it by post within 2 weeks. I enquired about the alleged phone calls and the young lady was extremely evasive.Well surprise surprise again I’m yet to receive the I D verification form . It’s been 4 months since my initial contact and I’m still no further forward.So I’ve made the decision to write a new will with a local company making my old will invalid because there seems to be no way of retrieving it, and should I die my family will have a nightmare trying to deal with this company.Reading so many of the comments it seems like they don’t have a clue, bereavement is stressful enough without having to deal with a company that doesn’t seem to do joined up thinking. My advice to anyone thinking of using this company is DON’T !
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