Name: rino-pelle.com
Telephone: +310850643550
Rating: 4.3

Concepción Barrionuevo López Guest

The coat was returned because it arrived defective, with the sleeves unstitched. As previously agree

The coat was returned because it arrived defective, with the sleeves unstitched. As previously agreed, I should not be responsible for the return shipping costs.
As you can see, you still owe me 9'95€ for the return shipping costs. I kindly request that this remaining amount be refunded immediately.
I look forward to your prompt confirmation.

You confirmed that I would not have to pay the return shipping costs for this order.
However, you have charged me €9.95 for the return.

I Unacceptable: No Return Shipping Refund for Defective Item feel misled and very disappointed.

I kindly request an immediate solution and the reimbursement of the return shipping costs.

I look forward to your prompt response.

Please find attached the email in which your department confirms that the return shipping costs have not been refunded.

Date of experience: Feb 23, 2026

Concepción Barrionuevo López Guest

1 week ago

have received an email informing me that I have been refunded 54.85€. However, the refund amount is

have received an email informing me that I have been refunded 54.85€. However, the refund amount is incorrect, as 9’95€ corresponding to the return shipping costs is missing.
My original invoice was €79.75, including €14.95 for shipping. Therefore, the total amount to be refunded should be €64.85. However, I have only received €54.85, leaving a difference of 9'95.
My return was confirmed as delivered on 19/02/2026, and today I received confirmation of the €54.85 refund, which is incorrect.

The coat was returned because it arrived defective, with the sleeves unstitched. As previously agreed, I should not be responsible for the return shipping costs.
As you can see, you still owe me 9'95€ for the return shipping costs. I kindly request that this remaining amount be refunded immediately.
I look forward to your prompt confirmation.

You confirmed that I would not have to pay the return shipping costs for this order.
However, you have charged me €9.95 for the return.

I Unacceptable: No Return Shipping Refund for Defective Item feel misled and very disappointed.

I kindly request an immediate solution and the reimbursement of the return shipping costs.

I look forward to your prompt response.

Please find attached the email in which your department confirms that the return shipping costs have not been refunded.

Date of experience: Feb 21, 2026

Ayami_ Guest

1 month ago

Surprise Extra Charges on Delivery

I placed an order a week ago for $160, which seemed reasonable, plus $60 for fast shipping. However, I was taken aback when the delivery driver told me I had to pay an additional $115 for tariffs because the item shipped from Europe. I'm very disappointed; charging nearly 80% in tariffs is unacceptable. This will be my last purchase from this seller. They should clearly outline these additional costs during checkout so customers can make informed choices. A warning for USA buyers.

Date of experience: Jan 06, 2026

Beatrix Brooks Guest

2 months ago

Excessive Tariff Fees

I ordered an item last week for $160, which seemed fair, plus $60 for shipping that arrived in just two days. However, the delivery driver shocked me by stating I had to pay an extra $115 in tariffs due to the item being shipped from Europe. I'm incredibly disappointed; nearly 80% in tariffs is absurd. This will be my final purchase from this seller. They should clearly disclose such charges at checkout so customers can make informed decisions. A warning for buyers in the USA.