Review Time
I'm assuming there are only a few people working for this company, because they have no customer service department. There's no email service, no phone service, no social media service that I can see. They have an option to test out their product, but there no instructions available on set up or logging in, and the credential you receive don't log you in to the platform. There is a message to contact your admin if you can't log in, but of course they don't have a process for contacting the admin because there's no customer service department. I would spend your money on a company that provides a service that both works and is supported.
I'm assuming there are only a few people working for this company, because they have no customer service department. There's no email service, no phone service, no social media service that I can see. They have an option to test out their product, but there no instructions available on set up or logging in, and the credential you receive don't log you in to the platform. There is a message to contact your admin if you can't log in, but of course they don't have a process for contacting the admin because there's no customer service department. I would spend your money on a company that provides a service that both works and is supported.
Was considering Rithmic for market data feed in a custom trading app, but the level of competence must be very low as they did not even understand my initial simple request. My follow-up e-mail to clarify they did not even bother to respond to.Thanks for helping me go with a different provider
Was considering Rithmic for market data feed in a custom trading app, but the level of competence must be very low as they did not even understand my initial simple request. My follow-up e-mail to clarify they did not even bother to respond to.Thanks for helping me go with a different provider
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Rithmic, LLC is a leading provider of direct market access (DMA) trade execution software to the global financial community. Boasting high speed, low latency, ultra-low latency and massive throughput capabilities, Rithmic's software infrastructure is a broker and FCM neutral platform that provides turnkey and developer access to a wide range of exchanges and asset classes, complete with a variety of pre-trade and post-trade risk management and real time, delayed and historical market data.See more
