Review Time
Tried out the software. It was too complex for the content I created or needed, and I didn't have time to learn it at the time. Cancelled my subscription, but was offered 2 months free. Accepted thinking I could find value with more time to play with it. I did not have more time. I missed cancelling the auto-renewal by a few days and requested a refund because I hadn't logged in during the entire free trial. My request was ignored.
PATHETIC. ALways Some technical error. I record for 30 mins and then the stop sign is suddenly disabled.And it takes 15 mins to connect to a support agent, on the PRO plan. And the agents seem clueless, asking to give all sorts of information.I mean come on, DONT GO FOR IT.
Let's see where to start... First thing is the background of riverside.fm won't let you use it unless your computer has certain specs... but it will work for a little bit like in the middle of a stream and then switch back to no background. Then the customer service is absolutely atrocious, as in almost non-existent. 3rd, after following the instructions to cancel my account I get charged like a week later... and then after canceling it again for the 2nd time.. I just got an email from them saying they tried to run my card again. Unbelievably bad experience!DO NOT GO WITH THIS COMPANY..
Been using for 3 months. The service has become beyond shocking in the last two weeks. I am still trying to edit a 5 minute video 2 DAYS after uploading it. Constant crashing. GET SOME BETTER SERVERS!!!!Lost so many tracks since using this - support very slow. A great shame as they have a good product but they don't have the infrastructure to deliver it. no-one trying to do anything professional or timely should be using this. It's totally busted.
I used Riverside over a year ago and had a paid subscription. I had a consistent issue where every time I would download audio locally, it would include sound artifacts that were not in the original recording. Between that and other issues I had with the site not working consistently, I cancelled my subscription. They still billed me anyways last year, so I had to go back and forth with customer support for several weeks to finally get my account cancelled and a refund. Yesterday, A YEAR after I cancelled, they started harassing me via email saying I have a subscription and demanding payment. Even after forwarding all of the emails I have saved from last year, they are still giving me issues. This is a common issue that many people have complained about. It is amazing to me how awful their customer service is. I do not recommend them at all.
This service has got worse over the years to the point where its unbareable. A better service could swoop in and steal customers. They move features around and break them and then there is a non existent customer service to help with the issues they created
I am an "ideas" person much more than a "doing" person. A lot of my ideas never make it into practice because I struggle with the tedious parts of bringing them to life. Riverside has made it easy. I've been podcasting and building a course. I HATE editing video but riverside makes it a total breeze. I love this program.
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