riverside.org.uk

2.3
2.3 Based on 201 reviews

We are proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances....

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Average Rating

2.3

/
5

201 Reviews

5 Star
27%
4 Star
2%
3 Star
4%
2 Star
4%
1 Star
63%

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gwizel
Absolutely disgusting when it comes to…

Absolutely disgusting when it comes to repairs. Dont turn up, then with emergency repairs they do it at their own convenience not in a matter of emergency

1
Date of experience: Dec 18, 2024
KB19
5 star job done

Operative arrived within arranged time together with shower parts required.as he had checked the information first.Fitted and left bathroom clean and tidy.

5
Date of experience: Dec 13, 2024
DavidRabanedo
Their service is good Tbdvheir service is…

Their service is good Their service is good, they are not late for appointments, and their dealings are nice.

4
Date of experience: Dec 12, 2024
Cameron Woods
Resolved and repaired the window locks

5
Date of experience: Dec 10, 2024
Evan
Easy to use and got a quick appointment

Easy to use and got a quick appointment

5
Date of experience: Dec 08, 2024
Cedric Coleman
Nuisance neighbour.

Riverside is the most disgustingly incompetent company I have ever had the misfortune of ever coming into contact with. I have lived in this flat for some 15 years and I have reported this nuisance above me on countless occasions. The housing officer (Amanda Kemp) is an absolute joke, incompetent and a few other words I can not put here. She had the chance to put a stop to this idiot several years ago but chose not to get involved. It is her job to get involved and clamp down on the sort of behaviour this neighbour is getting up to. This is not a new issue, it is the same issue as previously reported. He drags furniture across his kitchen floor on a daily basis. You could set your watch by his antics, in addition to this he has a squeaky bedroom door which he deliberately open and closes in the middle of the night. When he opens the door it squeaks, when he closes the door it squeaks. What I don’t understand is how does the door squeak three times. One to open, one to close, there should be no third squeak but there is. I believe he is doing this on purpose just to wake me up and once awake I find it impossible to get back to sleep. I have now taken to refusing to answer the door to Amanda or any Riverside employee as it leads to a complete waste of time. I have requested a move but again all came to nothing. I was told to tidy my garden up as they have had complaints. So I cut the grass back and told Amanda that the trees overhanging my garden belonged to next door (they were about a third of the way can’t garden) and Amanda said she would get that sorted for me. In the end I went to the expense of purchasing a chainsaw and cutting the overhang down myself. I had planned to burn the branches on bonfire night but was told I mustn’t do that. It is now going to cost me in the region of £300 to have them removed from my garden. Not bad for something I am not responsible for. I am now looking at a legal route to proceed down and already email several solicitors. I would strongly recommend against anyone renting from this disgusting organisation. As soon as I find something else I am out of here.

1
Date of experience: Nov 28, 2024
Deborah Walker
If you use the london one in hackney …

If you use the london one in hackney don't waste your time Terrible services have you seen all complaints about this service everybody saying the same thing. Don't expect anything from these these people are only there to pick up wages. One terrible service if you've got complex issues, they re going to forget about you they don't want people like that will just forget about you you cannot work with a mental health doesn't exist you're not getting anything from these people. Stop listening to these long time ago. These people don't care about you. The only there to pick up wages. I am the only person what I hasn't got a response back from them because I m speaking the truth about them also, the previous government stripped mental health so much there's nothing

1
Date of experience: Nov 28, 2024
Clark Powell
The staff are not professional the…

The staff are not professional the receptionist doesn't no what he doing most of the time playing with his phone I had very unpleasant day all of them need training and need help to treat people with respect.

1
Date of experience: Nov 27, 2024
Lenny Patterson
Jobs get done really quickly

Jobs get done really quickly, block is always kept clean. Great service

5
Date of experience: Nov 27, 2024
Ethelreda
(RIVER SIDE & ONE HOUSING) DONT CARE…

(RIVER SIDE & ONE HOUSING) DONT CARE ABOUT A BORN AGAIN CHRISTIAN STROKE BRAIN INJURED MAN & ALL THERE HOUSING MAINTANCE SCROOW UPS PAST & PRESENT & IAM TOLD NO NO NO YOU WILL NOT GET ANY COMPENSATION FOR ANYTHING THATS THERE FAULT AS THEY WILL TAKE YOUR RENT & SERVISE CHARGE YET WILL NOT LISTEN TO ME AS IAM NOTHING ONLY A MONEY MAKER TO RENT FROM THEM & I HAVE RIGHTS TO HAVE COMPENSATION FOR MY HEATING NOT WORKING FOR (4 & HALF YEARS FROM 7th SEP 2018 TO 9th FEB 2023) THEN A FLOOD IN MY STUDIO FLAT ON SUNDAY 6th AUG 2023 AFTER PLUMBERS PUT ON TOTALY WRONG VALVER ON WATER PIPE & DIDENT CRIMP IT ON PIPE & THEN THE FLOOD HAPPEND ON SUNDAY 6th AUG AT 4.55am AT IT RUINED AT LEAST 8 BOXES OF ART WORK & PRIVATE LETTERS JERNALS & DIERYS ETC, THEN THE DAMPNESS STARTED ON THE SECOND FLOOR & WENT DOWN OUTSIDE 3 FLOORS TO THE GROUND FLOOR & MADE MY ROOM STINK & INHABETABLE & I WAS TOLD HEAD MANERGER WILL PAY FOR ME TO GO INTO A HOTEL INSTEAD OF ME PAYING YET YET YET THAT DIDNT BECOME TRUE YET AGAIN & ITS ALL THE BUILDERS FAULT SO ITS FROM THE BUILDERS THAT I HAVE RIGHTS RIGHTS TO COMPENSATION WHO I HAVE TO SUE WITH NO WIN NO FEE LAWYERS EVEN FOR THE NO HEATING & THE FLOOD PAST & PRESENT SO I HAVE RIGHTS TO BE LISTENED LISTEND TOO OR DO I AS IAM A BORN AGAIN CHRISTIAN STROKE BRAIN INJURED MAN SO LAYERS LETS GET WITH IT & SUE GIVE ME THE JUSTICE I SEEK THE REPUTATION OF RIVERSIDE & ONE HOUSING PAST & PRESENT. THIS IS TIP OF ICE BERG.

1
Date of experience: Nov 26, 2024

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