Review Time
Absolute joke and 100% a scam. Partner called them after getting a flat on a pothole, made him pay £100 deposit and told him 30-60 minutes. Hour and a half later he called them again and they said 5-10 minutes. Half an hour after this, still nobody showed up and now they are ignoring both mine and my partners calls. Absolutely disgusting, avoid at all costs.
told a 30 to 60 min wait was 2.5 hrs
apparently the tech broke down and didnt tell them for some time. they had arranged someone else who could come but switched me back (all before my call to them to find out where he was) when he decided to still come but i was in DE6 and he was in lecister 1.5 hours fater my inital call !!
finally got sorted at 6.30 and thanked for my paients. i didnt have a choice id paid a deposit and its a sunday. eveything around me was shut
bad communication. bad service and over priced
told a 30 to 60 min wait was 2.5 hrsapparently the tech broke down and didnt tell them for some time. they had arranged someone else who could come but switched me back (all before my call to them to find out where he was) when he decided to still come but i was in DE6 and he was in lecister 1.5 hours fater my inital call !!finally got sorted at 6.30 and thanked for my paients. i didnt have a choice id paid a deposit and its a sunday. eveything around me was shut bad communication. bad service and over priced
Can’t fault the help that I received today. My tire blew out so I contacted the company to try and get a replacement sorted. They responded really quickly and kept in communication the whole time while also being upfront about how much it will cost. £250 for one tire is a bit steep however for the quickness of ringing up to having someone out to fix it was amazing. After paying the deposit the driver came to me in about 30mins and started working on the car straight away. Lovely blokes who sorted the wheel and kept me informed the whole time they were sorting it.
⭐ 1 Star Absolutely disgraceful and frightening experience. Promised 30 to 60 minute attendance for a lone female with a puncture, then charged nearly 400 pounds for an unbranded tyre. After taking payment, they refused to contact or chase their fitter for an ETA and then completely stopped answering the phone, despite advertising a 24 hour emergency service. The fitter eventually arrived nearly FOUR HOURS later. The fitter named Gil then made the situation even worse. He refused to lower the car from the jack unless she left him a good Google review on the spot. This felt extremely intimidating and uncomfortable, especially as she was alone and already distressed. No one should ever feel pressured or unsafe in a breakdown situation. Leaving a woman stranded for hours with no communication and then placing her in a situation where she felt intimidated is completely unacceptable. This was not just poor service it was frightening. Premium prices zero communication zero care for safety. Do not rely on this company in an emergency especially if you are a female travelling alone
got a puncture on the M25, miles from my my house of all things, only had phone on me, used google tried a couple of companies these guys said they would be with me within 35-50 minutes, but I had to pay £100 deposit ok fair enough. Car had no spare wheel, so need to get home lets get it done. 12.55pm the puncture rung these 1.04pm, tyre replaced at 5.09pm I rung them several times asked what was going on, was told he fitter is 10 mins away, rung back another hour they said 15 mins away, I said cancel my deposit refund it I will try somewhere else, phone only had 20% charge, cant refund as guy has bought tyre and on his way, I would have to pay for tyre I dont have and his call out. So I carried on waiting not sitting in the car as dangerous, freezing cold, the tyre fitter was great , this Company Road Mate is crap, Charge £100 to refer you to another company and no idea where the guy is in relation to your Location. I was in Essex he was in kent. Stuck at Dartford tunnel. If I could give 0 stars I would the call centre never rung back no updates, and asked stupid questions like what is the postcode of where you are , The M25 , yes but what is the postcode ??? wtf DO NOT use these guys ignore the other reviews and try a mobile tyre fitter close to where your location is £316 and 5 housrs wait for this experience
This company dealt with our call quickly and efficiently. Having taken out details over the phone and WhatsApp, they then messaged key information about the job back to us for confirmation. The guy assigned to the job then called us again several times to check the job details and to update us on his ETA. On arrival, he replaced our tyre quickly and efficiently, and was courteous throughout. Overall, we were impressed by the service provided by this company and their contractor.
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