Review Time
Had a new build house and after two years, rollers for shower door broke. I contacted Roman and gave them details and responded within 24 hours and F.O.C. replacements were sent and delivered within 72 hours of sending 1st email—quality service and helpful.
Had a new build house and after two years, rollers for shower door broke. I contacted Roman and gave them details and responded within 24 hours and F.O.C. replacements were sent and delivered within 72 hours of sending 1st email—quality service and helpful.
Big thank you to the lovely team at Kingswood, I called in the morning about having a piece of glass cut for a Grandfather clock, by 11 o clock I was collecting a perfect cut glass ready for me to fit. The whole experience was very professional and quick. Thank you, defiantly come to you again.
Big thank you to the lovely team at Kingswood, I called in the morning about having a piece of glass cut for a Grandfather clock, by 11 o clock I was collecting a perfect cut glass ready for me to fit. The whole experience was very professional and quick. Thank you, defiantly come to you again.
Fantastic customer service from start to finish. Toni in customer services was so helpful and went over and above to ensure I had the correct products. In my experience Roman products are far superior to most of the other brands out there. I have three of their showers complete with fixtures and fittings, all have been installed for over 10 years and still look 'as new' and very modern and I have only had to replace the seals once. The customer services team are available when you call up (no waiting in a queue) and they are all extremely helpful and efficient.
Fantastic customer service from start to finish. Toni in customer services was so helpful and went over and above to ensure I had the correct products. In my experience Roman products are far superior to most of the other brands out there. I have three of their showers complete with fixtures and fittings, all have been installed for over 10 years and still look 'as new' and very modern and I have only had to replace the seals once. The customer services team are available when you call up (no waiting in a queue) and they are all extremely helpful and efficient.
Very high finish on shower door but customer service is outstanding: I messed up the installation and one quick phonecall later a replacement part was organised, no charge and arrived next morning. Fantastic products and widely available to purchase. Make sure you check them out if you need a shower door.
Very high finish on shower door but customer service is outstanding: I messed up the installation and one quick phonecall later a replacement part was organised, no charge and arrived next morning. Fantastic products and widely available to purchase. Make sure you check them out if you need a shower door.
I read the review of July 21 with interest, and found I couldn't agree more. After the nasty experience of an exploding (and I do mean exploding) glass in our shower enclosure, I contacted Roman, and sent pictures.Not our shower they said. Well, yes it was, I said, and sent a copy of my invoice to prove it. No...not our shower enclosure....... and they continued to deny it, this despite confirmation from the plumbing firm who fitted it! Who needs a 'lifetime guarantee'..., just deny its your appliance....easy peasy. Good business practice? I leave you to judge.
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