Review Time
Terrible after sales, fitted a Roman quadrant shower door, door was leaking under the door, customer service/technical told me it must be fitted wrong! 20 years in the trade, it's not my first shower door install! This company is just awful, I've advised my suppliers of my experience and also advised them to stop selling Roman products, they are unfit for purpose.
I rate Roman and although one could say that too many texts are sent daily to advertise the clothes. I actually really look forward to recieving them and scroll through them. I feel they do repeat showing some clothes to often.. The clothes are well made and are excellent value especially the ones in the sale. Yes I do recommend this company.
I rate Roman and although one could say that too many texts are sent daily to advertise the clothes. I actually really look forward to recieving them and scroll through them. I feel they do repeat showing some clothes to often.. The clothes are well made and are excellent value especially the ones in the sale. Yes I do recommend this company.
I bought 3 seals for my shower. After 4 years one is still pristine clear, the other two turned yellow. The firm refused to replace the defective seals. The Consumer Right Act 2015 states goods must be durable. Two of the seals were not durable. I'll be raising an action of damages, including for distress and inconvenience. These firms must be held to account.
I bought 3 seals for my shower. After 4 years one is still pristine clear, the other two turned yellow. The firm refused to replace the defective seals. The Consumer Right Act 2015 states goods must be durable. Two of the seals were not durable. I'll be raising an action of damages, including for distress and inconvenience. These firms must be held to account.
We recently had a complete bathroom refit, part of which included a bath shower screen. We loved the look of the end result. We had been advised by the bathroom showroom we used to proceed with a more expensive Roman hinged shower screen. Again it did look the part. However, on using the shower, we noticed a leak of water outside of the screen. ‘Roman’ technicians came to have a look, they carried out some corrective work and on leaving advised that we should contact the company if any problem persisted or returned. They said that they couldn’t test their work prior to leaving as the silicone was still wet.The shower wasn’t used for a further 48 hours just to be on the safe side. Unfortunately, when showering, the screen continued to leak on the lower hinged section. We contacted the company and we were reassured when they scheduled a further visit to establish a solution to the problem. To cut a very long story short, I was then contacted by customer services to say that although they would still visit, there was nothing more that could be done. What started as impressive customer service then became poor customer service- the impression given was that it wasn’t worth their effort or investment to try to put right the leaking shower screen.In short, my advice to any prospective customers, particularly if considering a hinged bath shower screen from Roman, is to shop around - you may well get better value for money. In the spirit of being even handed, the screen does look very good and enhances the look of our new bathroom. I will therefore improvise with what we have been left with to limit and hopefully eliminate the leak. I just feel that this would and should have been better left to the ‘experts’.
We recently had a complete bathroom refit, part of which included a bath shower screen. We loved the look of the end result. We had been advised by the bathroom showroom we used to proceed with a more expensive Roman hinged shower screen. Again it did look the part. However, on using the shower, we noticed a leak of water outside of the screen. ‘Roman’ technicians came to have a look, they carried out some corrective work and on leaving advised that we should contact the company if any problem persisted or returned. They said that they couldn’t test their work prior to leaving as the silicone was still wet.The shower wasn’t used for a further 48 hours just to be on the safe side. Unfortunately, when showering, the screen continued to leak on the lower hinged section. We contacted the company and we were reassured when they scheduled a further visit to establish a solution to the problem. To cut a very long story short, I was then contacted by customer services to say that although they would still visit, there was nothing more that could be done. What started as impressive customer service then became poor customer service- the impression given was that it wasn’t worth their effort or investment to try to put right the leaking shower screen.In short, my advice to any prospective customers, particularly if considering a hinged bath shower screen from Roman, is to shop around - you may well get better value for money. In the spirit of being even handed, the screen does look very good and enhances the look of our new bathroom. I will therefore improvise with what we have been left with to limit and hopefully eliminate the leak. I just feel that this would and should have been better left to the ‘experts’.
This company has customer service down to a T. Added bonus is that it is all Human which is a great since so many compamies hide behind botts says. Toni is great very helpfull and I would advise use this company if you want great customer service and great knowledge.
This company has customer service down to a T. Added bonus is that it is all Human which is a great since so many compamies hide behind botts says. Toni is great very helpfull and I would advise use this company if you want great customer service and great knowledge.
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