Review Time
The team have had my return in the warehouse for nearly three weeks. I’ve emailed them constantly to get my refund processed. I had 5 items returned which was over $600 and they only processed $119. Then I’ve had to email again to get confirmation that the rest of the refund was being processed. I have had minimal to no response from anyone. I even said I am going to call fair trading because they haven’t refunded the rest of my money. Their customer service is shite. It’s like no one knows anything. It’s hard when there is no contact phone number and have to rely on email. Still no response to the rest of my refund. I honestly will not buy from this company again. The lack of customer service is appalling. Don’t expect to be refunded anytime soon….
I was hesitant at first as I didn’t know which size to pick but the whole experience was such a positive surprise! I wish more online fashion stores were like this - I got instant help via the chat re sizing and when I wanted to exchange one of the pieces as I prefer a smaller fit, it was free and super quick!Love love love the quality and the whole shopping experience was super smooth. I am wearing my linen shirt non stop and need to get more colours.
The item arrived and the color was very different than pictured. I had to make a return, and was charged a $10 return fee even though this wasn’t due to change of mind — it was due to misleading advertising of color on their website.Additionally, my return arrived back to them over two weeks ago and I have yet to receive my refund. The materials may be quality, but the shopping experience itself is poor. Buyer beware if online shopping.
I ordered sunchaser dress during the weekend (EU website), on Tuesday it was sent and on Thursday I already received It! The delivery was super fast, the quality of a dress is amazing! I will for sure order more clothes from your website, I'm in love with this brand :)
IN LOVE!! Even though I’m 5 months pregnant and feeling like a blowfish, I’ve never gotten so many compliments or felt so comfortable and beautiful in these dresses. I have the Alma dress in the terracotta red and loved it so much my mother bought me the yellow …..but think I might need the black and white versions too 😅Everything came as described, and timely!!
Loved the dress I ordered, colour as well as fabric, but the fit was slightly off unfortunately. Will definitely order again though, beautiful clothing and truly excellent customer service (e-mailed with Zoe and she responded very friendly and quick). Trustworthy site!
I ordered a lovely-looking dress (JOIE midi dress), but the straps dug into my shoulders. After just three minutes of wearing it, the straps left red marks. It turns out I have to pay for shipping AND handle the return shipping myself, as no return label or instructions were provided. This cost me 319 SEK (28.52 EUR) in total—very expensive and disappointing, especially considering they claim to have a ‘100% happiness guarantee’ and state that ‘you can easily make a return and get a full refund.’
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Women's Summerwear Label - Designed to last in Byron Bay | Obsessed with French Flax linen - Need help? Our team will be happy to assist - Contact us on our website or email hi@rovedesigns.com for assistance.
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