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royallondon.com

royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%
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Filtered Reviews

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Review Time

Phil Rattue
Rhonda Davies was very clear with…

Rhonda Davies was very clear with information which, to a layman, was very helpful indeed. Excellent service.

5
Date of experience: Nov 12, 2025
Michael Shaw
Super customer-focused service

I spoke with Alison Hooton. Alison was very helpful (and even phoned me straight back when we lost the connection - a rarity in itself). She managed to get the information I needed, despite having to speak to several departments at her end. A first class service, thank you.

5
Date of experience: Nov 12, 2025
Tanya Jones
I am very pleased with my experience…

I am very pleased with my experience with Royal London. I wish to withdraw funds from my pension and Customer Services Consultant Chloe explained everything in an easy manner, with friendly, knowledgeable, efficient service. Put me at ease. Customer service 10/10.

5
Date of experience: Nov 12, 2025
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ALLAN
ROYAL LONDON…

HELEN COOPER FROM CUSTOMER SERVICES WAS VERY HELPFUL , NO HASSLE AND QUICKLY DONE OVER THE PHONE . I WOULD RECOMMEND ROYAL LONDON TO ANYONE.

5
Date of experience: Nov 12, 2025
Vicki
Quick and easy experience

The person I spoke to was extremely helpful and knowledgeable.The process was explained clearly and my query was concluded very quickly.

5
Date of experience: Nov 12, 2025
Ronnie Gibson
Easy and straight forwaed

Everything was explained and made simple, Scarlet Chamberlain the Customer Services Consultant from Retirements Hub Team 7 was outstanding. Clear instruction and easy to follow.Thank you

5
Date of experience: Nov 12, 2025
Maryum Austin
Very informative information regarding…

Very informative information regarding my query providing me with clear guidance and options to take forward. Thanks for your help.

5
Date of experience: Nov 12, 2025
Elizabeth
Kiara explained everything simply to me

Kiara explained everything simply to me

5
Date of experience: Nov 12, 2025
daren barney
I’ve always been pleased with speed of…

I’ve always been pleased with speed of communication and dealing with experienced people is reassuring I would recommend your company without hesitationThank you

5
Date of experience: Nov 11, 2025
Colin
Excellent customer service

Very quick response to my call regarding a withdrawal request.

5
Date of experience: Nov 11, 2025
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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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