royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

Filter Reviews

Review Time

Calum Moir
The lady was very helpful on the phone…

The lady was very helpful on the phone and I’m very happy with my investment with royal London

5
Date of experience: Nov 12, 2025
David Foster
Sadly Trustpilot doesn’t seem to allow…

Sadly Trustpilot doesn’t seem to allow a no star review so my review will have to be 1 star .Royal London’s website to me is a masterpiece of confusion , all I wanted to do was withdraw £100 to trigger a new tax code with a view to a much larger tax code . The RL website doesn’t seem to cover pension scheme withdrawals , unless that is buried somewhere. Had to resort to ringing RL who answered the phone after close to 10 mins . Why do long ? What about saying where you are in the telephone queue or is that too much like proper customer service ?

1
Date of experience: Nov 12, 2025
Alister Hendrie
Apart from the time I waited to speak…

Apart from the time I waited to speak to Alison my experience speaking to Alison was excellent. She as well informed and responsive to all I requested.

5
Date of experience: Nov 12, 2025
Paul Kerr
First class

Great , friendly and helpful service.

5
Date of experience: Nov 12, 2025
Andrew
straightforward and quick

Everything was so straightforward and quick. The minimum of form-filling and the whole process only took 2 weeks from request to cash in the bank. Perfect!

5
Date of experience: Nov 12, 2025
Jon C
Lucy was extremely professional

Lucy was extremely professional, knowledgeable and clear. She explained the whole process and made the conversation and advice easy to understand. She is a credit to your business and you are extremely lucky to have her.. Look after her..

5
Date of experience: Nov 12, 2025
Kate
very helpful and pleasant

5
Date of experience: Nov 12, 2025
Peter Fraser
Knowledgeable efficient processing of…

Knowledgeable efficient processing of my enquiry

5
Date of experience: Nov 12, 2025
Jamie Stewart
Personable and efficient

5
Date of experience: Nov 12, 2025
William
Great service

Michael, the consultant, gave me confidence that what I thought would be a complex procedure should be fairly straightforward when done online. This was so true, a very clear, efficient form to complete.He also made clear that, any problems, I could get back to him.Phone also answered promptly

5
Date of experience: Nov 12, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More