Review Time
Sadly Trustpilot doesn’t seem to allow a no star review so my review will have to be 1 star .Royal London’s website to me is a masterpiece of confusion , all I wanted to do was withdraw £100 to trigger a new tax code with a view to a much larger tax code . The RL website doesn’t seem to cover pension scheme withdrawals , unless that is buried somewhere. Had to resort to ringing RL who answered the phone after close to 10 mins . Why do long ? What about saying where you are in the telephone queue or is that too much like proper customer service ?
Lucy was extremely professional, knowledgeable and clear. She explained the whole process and made the conversation and advice easy to understand. She is a credit to your business and you are extremely lucky to have her.. Look after her..
Michael, the consultant, gave me confidence that what I thought would be a complex procedure should be fairly straightforward when done online. This was so true, a very clear, efficient form to complete.He also made clear that, any problems, I could get back to him.Phone also answered promptly
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Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
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