royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Eric Lowndes
I recently requested a drawdown from my…

I recently requested a drawdown from my pension. Everything was clearly and politely explained and the transaction straight forward. Also, the original phone call was passed to a human in two minutes. A pleasant experience.

5
Date of experience: Nov 13, 2025
Gailysan
Excellent service from Guy Warburton

Guy Warburton was courteous, very friendly and helpful. Really good and easy communication, thanks!

5
Date of experience: Nov 13, 2025
Happy customer.
Contact details updated.

Needed to update mobile number. Had to call in the end as no contact was made after receiving an email that we will be in touch shortly.

4
Date of experience: Nov 13, 2025
Claire Clapp
I was reduced to tears of frustration…

I was reduced to tears of frustration trying to get some help from the team. I had to call multiple times. Someone said they would get back to me and never did even though I emailed and called a number of times over the space of two weeks. Each time I called, I'd have to start again and explain why I was calling as there was no record of the previous conversations I'd had. When I did speak to someone I got cut off. No call back. Eventually I was told was that the only thing they could help with was to give me a statement on my pension. Which I can see online anyway. Deeply frustrating service.

1
Date of experience: Nov 13, 2025
Gordon
Rhonda Davies

Rhonda Davies was very helpful and explained everything in a way that was easily understood.

5
Date of experience: Nov 13, 2025
Marian Ethna Johnston
Katie Leech who i was spoke with this…

Katie Leech who i was spoke with this morning explained everything to me and was very helpful and informative

5
Date of experience: Nov 13, 2025
Michael James
I did have to wait quite a long time to…

I did have to wait quite a long time to be connected,but then I did get through to guy Warburton which was refreshing and very easy to speak to,knowledgeable succinct and answered my queries effortlessly. 10/10 and a great asset and ambassador for Royal London. GIVE HIM A PAY RISE...tee hee

5
Date of experience: Nov 12, 2025
stuart
very helpful and talked me through all…

very helpful and talked me through all the necessary steps to change details and get the app set up

5
Date of experience: Nov 12, 2025
Lesl
Great Customer Service

Natalie was friendly, helpful and very informative.

5
Date of experience: Nov 12, 2025
Giselle
Good customer service

Good customer service, friendly and professional, clear and patient.

5
Date of experience: Nov 12, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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