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royallondon.com

royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%
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Filtered Reviews

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Review Time

alan mapp
Alison explained everything thoroughly…

Alison explained everything thoroughly and led me through the withdrawal process

5
Date of experience: Nov 10, 2025
Julie Anne Parris
Sam Butler today was excellent she…

Sam Butler today was excellent she helped me with a lost pension. Went above and beyond to help me and I truly appreciate my small windfall.Thank You again Sam your an absolute 5Star

5
Date of experience: Nov 10, 2025
Keith Floodgate
Worth the wait

It wasn't easy to get through, but toally worth the wait. My telephone advisor (initials SJ) was brilliant, really helpful, personable and understanding. If you can wait for the call to be picked up, in my experience it was great. I thought the app, and online capability pretty disappointing so was really happy to speak to someone as helpful as this lady was.

4
Date of experience: Nov 10, 2025
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James Webster
Very knowledgeable and helpful.

Very knowledgeable and helpful.Dealt with very effectively, great customer service level.As well as great investment performance.

5
Date of experience: Nov 10, 2025
carolyn davies
Friendly and everything explained well

5
Date of experience: Nov 07, 2025
ANDREW BRANSBY
Great service received

Really easy to understand the information received, Easy to acess via email kept me well informed and updated, provided information when they said they would. Helpful staff quick with responses overall very good service.

5
Date of experience: Nov 07, 2025
Simon Grainger
Great organisation to deal with

Great organisation to deal with - very clear communication and stress free processes

5
Date of experience: Nov 07, 2025
K King
Customer service

Kate was very informative and concise with her explanation regarding my query. Thorough in going through all details and very personable.Great Customer Service.

5
Date of experience: Nov 07, 2025
Arthur Ashwell
Hello, Positive One to One

Hello, Your customer service Team Colleague Georgia Nutall was excellent, helped me doing Retirement Withdrawal, due to Withdrawal Flaw in online Application for Small Pot Regards. Arthur Ashwell

5
Date of experience: Nov 07, 2025
Anne
Took forever to get through on the…

Took forever to get through on the phone (20mins on hold) but good customer service once through.

4
Date of experience: Nov 07, 2025
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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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