royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Julia
The customer service representative was…simply amazing

The customer service representative was simply amazing. She was professional, knowledgeable and extremely courteous. An asset to your company.

5
Date of experience: Oct 29, 2025
John Bentley
Very professional service

Very professional service, clear explanation of options and guidance available

5
Date of experience: Oct 29, 2025
Linda
Technology goes wrong!!

There seems to be a problem sending emails (it took 4 hours to come through) & there was also problems checking my bank details even though the right numbers were given! Jack was extremely pleasant & polite & persevered in trying to help despite the difficulties.

1
Date of experience: Oct 29, 2025
Julia Brett
Efficient service

Efficient service, after a small I.T. hiccup.

5
Date of experience: Oct 29, 2025
customer
Nafisa was very clear on my questions…

Nafisa was very clear on my questions and helpful and also very cheerful

5
Date of experience: Oct 29, 2025
Larry Mealey
Molly was very helpful and explained it…

Molly was very helpful and explained it all very clearly

5
Date of experience: Oct 28, 2025
Margaret
Rhonda Davies

Rhonda Davies Rhonda handled my queries with care and patience.My circumstances are very challenging and she supported me throughout the call. She provided me with valuable, relevant information and pointed me towards extra support. I am very grateful.

5
Date of experience: Oct 28, 2025
Asif Butt
very informative and explained the…

very informative and explained the jargon very well

5
Date of experience: Oct 28, 2025
Sheila Roberts
The member of staff Scarlet Chamberlain…

The member of staff Scarlet Chamberlain was very helpful and went through everything thoroughly.

5
Date of experience: Oct 28, 2025
Rich meehan
Brilliant customer service

Brilliant customer service, clear and extremely helpful

5
Date of experience: Oct 28, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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