royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Mr Andrew Kirk
Extremely helpful…

Duncan Gusterson was extremely helpful and guided through the process well

5
Date of experience: Oct 31, 2025
Richard Perkins
Disrespectful

I corresponded with this company in relation with a deceased family's pension. They had wrote to me stating the documents I sent were wrong. When I called I was passed round 3 people who could not find evidence that I had been written to, and did not know where there offices were that I had sent my info. It was evident that who I spoke to wanted to help but could not, it's hard enough loosing a family member It makes it worse when they are not respected even though they kept this company in profits for 20 years. No care and compassion at all.

1
Date of experience: Oct 31, 2025
Deborah Staff
Excellent prompt service by Jake Kemp

5
Date of experience: Oct 31, 2025
Tracey
Answered all my questions and gave…

Answered all my questions and gave helpful information.

5
Date of experience: Oct 31, 2025
chi jestus
Good customer service and support from…

Good customer service and support from Niall Boyce

5
Date of experience: Oct 31, 2025
Hayden Mitchell
Pension choices

Spoke to Martin B regarding my retirement options and everything was explained brilliantly. He even had time to listen to my plan without giving advice. All done professionally and clearly. Thank you.

5
Date of experience: Oct 31, 2025
Julia
Very Patient

Micheal made everything understandable.Explained everything and repeated anything I didn't understand or hear on the phone.Answered all our questions. I didn't feel rushed to get it finished.I would highly recommend Royal london

5
Date of experience: Oct 30, 2025
Neil G
Excellent service

Helen was very professional, clear and concise and followed up our conversation quickly via email. Excellent service.

5
Date of experience: Oct 30, 2025
Andrea
Mike Rathbone was my call handler ,he…

Mike Rathbone was my call handler ,he explained everything in detail was very helpfull & polite gave me confidence in my pension

5
Date of experience: Oct 30, 2025
Seems all good but a bit slow

I could get through on the phone to get updates and the people on the other end were generally helplful, however I asked for the tax free cash from 3 different pension providers on the same day and you were by far the slowest and most complex in response, more forms and longer to get the money which you have now told me I will get in 3 to 5 working days, more than two weeks after the intial request, and I had to chase a form and chase for info. Possibly beciase the others already had built in drawdown while yours became a new plan. On the upside you seemed to conduct more due diligence.

5
Date of experience: Oct 30, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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