Review Time
The process of converting my pension into a drawdown policy and taking the twenty five percent tax free portion was straightforward, the company was thorough in explaining the steps and made sure I was aware of the facts, all sorted in a few weeks.
I called in regarding funds transfer and to update information. My advisor, Scarlet Chamberlain, was very polite, considerate, understanding and helpful. I never felt uncomfortable or lost within our chat. Everything was explained clearly and precisely and I was made to feel valued.
My contact was Archie Cracknell. He was absolutely first class in his dealings with me. He clearly knew his job extremely well, was clear in the advice he gave me, was very helpful and polite, friendly and professional and always followed up quickly on any message I sent him. At all times he left me feeling assured that I was in safe hands with Royal London and I cannot praise him enough for the exemplary way in which he addressed my questions and came up with a good solution. I am most impressed.
Whilst waiting to get connected to a member of the team could have been better. The member of staff was very friendly, efficient, knowledgeable and helpful. The call only lasted a few minutes to achieve the desired outcome about a pension withdrawal.
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Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
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