Review Time
Trying to inform of a death condescending member of staff rude not willing to listen compared to other insurance companies rock bottom. Want your money but don't want to part with it. Get through to the bereavement department and they ask why deceased have not phoned in. Bloody unbelievable
I have had first class service from Royal London dealing with my transaction from start to finish everything from day one has gone correctly no hold ups all been straight forward Sam Nelson has kept me informed and it is now finalised Thank you for making it all a painless easy transaction due to your expertise
Called to discuss pension, phone automation, was fairly easy and got through quite quickly. Rachel was very friendly and helped me with the information I needed. Also gave some advice on future plans and was really informative. Thank you, for a great customer service experience, its seems to be a rare quality companies have nowadays.
Very impressed by how fast my request was sanctioned. I expected it to take several weeks but from my initial meeting on 5th February it took just 7 days for me to receive the funds into my account. Special shout out to Sam Nelson, Christopher Trager and Barbara Hampton for acting so swiftly.
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Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
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