Review Time
I wanted to take my 25% tax free lump sum from my pension. The team dealing with this were very helpful and I’ve achieved my objective in good time. The paperwork you have to fill in is a bit laborious but absolutely necessary to ensure you’re doing the right thing and that it is your decision. The service provided was extremely good and very professional
I have a pension with this cowboy of an outfit. I have tried repeatedly to transfer this to my other pension provider and they just constantly refuse the transfer, 'details don't match'. They are impossible to get hold of, their online system won't allow me to login and getting help is near on impossible.I would advise anybody with any sense to avoid having, opening or holding a pension with them. Not fit to operate in the 21st Century.
Absolutely terrible in every aspect. The website account access is practically useless, failing to provide relevant information and even hiding the beneficiaries’ section, making it impossible to view any details. Calling customer service for help is a complete waste of time - they had no idea how to access it either or how to resolve the issue and instead told me to use the app because it supposedly contains more information (what a joke!). After logging into the app, it simply displayed "Unable to display policy details – contact customer service."Customer service is an absolute disaster, so unprofessional and untrained. They keep transferring me between different agents, none of whom are capable of actually helping.This isn't an isolated issue - every single time I've needed to access something in the last four years, there has been a problem, forcing me to waste another hour on the phone.In the end, they told me to email web support as the only remaining option. To make matters worse, web support completely ignores emails. There’s no auto-confirmation, no response time estimate, not even an acknowledgement of receipt.This level of service is unacceptable for a financial organisation. How can anyone trust a company that fails so miserably at even the most basic customer support?
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Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
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