royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

FP73
Good service

Alison was patient with my request and was happy to proceed with my pension payment,good service

5
Date of experience: Feb 04, 2025
Mia
I was looking to release some money to…

I was looking to release some money to help my daughter buy a home. Thomas was so helpful with my request. He explained everything clearly and helped me through the process. I was able to do what I wished and I am very grateful to Royal London.

5
Date of experience: Feb 04, 2025
Verfal178
A lady called Yvonne dealt with my…

A lady called Yvonne dealt with my enquiry, she was very friendly, knew what she was doing and was very efficient in dealing with my questions. A credit to the company

5
Date of experience: Feb 03, 2025
Minisaucisson66
very helpful…

Chloe was very friendly and helpful with my questions

5
Date of experience: Feb 03, 2025
Shepherd
Yvonne Webb was very professional and…

Yvonne Webb was very professional and explained everything very well.

5
Date of experience: Feb 03, 2025
Shawna
Dont go with Royal London .

If I could rate zero I would .My pension is situated at the Edinburgh office .I reached pension age on early December and all the paperwork was done . Over 2 months now I have been waiting and nobody seems to no anything .It's been transferred- but nobody knows what transferred means .On Friday gone I was told it had been paid into my account and take 7 days to clear a blatant lie .Today Monday the guy can't help because he can't get through .The company is an absolute joke my main pension paid out just after my birthday and now being paid every month , but these ?.

1
Date of experience: Feb 03, 2025
Maud Bell
Efficient friendly customer service…

Efficient friendly customer service with all questions answered. I was speaking with Rhonda Davies who was friendly, helpful and professional

5
Date of experience: Feb 03, 2025
Sky B.
Password Reset/ Bad Customer Service

Password Reset/ Bad Customer ServiceIt's been three weeks, and I have sent two emails just to reset my password. So far, no one has responded to me, and I have tried many times to reset the password on the website, but it's not working. Imagine if you need them for more than a password reset. Very poor customer service.

1
Date of experience: Feb 03, 2025
Joy Clark
Truly appalling service

Truly appalling service, send them a secure message through their app and someone will email you back! Utter Rubbish!! I'll be claiming my pension by the time they can be bothered!!!

1
Date of experience: Feb 03, 2025
Aaron C.
STAY AWAY _ THEY ARE RUBBISH

At every step they manage to screw things up - I am 9 months into a "process" of trying to get my pension out. If you want your pension before you die - start the process when you first agree the policy - you might, just might get your pension before you die!

1
Date of experience: Feb 03, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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