royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

Filter Reviews

Review Time

Michele W.
Easy to access request and successfully…

Easy to access request and successfully carried out

5
Date of experience: Feb 02, 2025
Excellence from Kate Clewley of Roya Lond

We're not a couple that writes a lot of reviews but feel we should to praise a Royal London advisor Kate Newley after a call with her this afternoon , Friday 31st Jan 2025 Kate promptly, efficiently and warmly processed our request to withdraw funds from our Royal London Pension Fund .In addition to the obligatory information she had to relay to us she answered all ( many !! ) questions we had immediately .This also included Kate sending an answer to a question which we asked ,that required her to contact another department after our call .She promised the answer later that day but it arrived in our e mail from her in less than an hour .We were withdrawing the funds due to my non work capability due to caring for wife after a brain operation and in very stark contrast ( to our "supposed " financial advisor from another company !! ) Kate was very professional , helpful and just as importantly for us at this time had some human warmth . In our humble opinion Royal London has a considerable asset in Kate Clewley as an employee .Due to her outstanding service we will recommend Royal London to family , friends and neighbours . Thanks again Kate Pete and Anne

5
Date of experience: Jan 31, 2025
Odette Brown
Very professional service

The gentleman who dealt with me was extremely professional, courteous and happy to answer questions within the parameters he was allowed to do so.

5
Date of experience: Jan 31, 2025
Alfred Fisher
Brilliant experience from start to…

Brilliant experience from start to finish. Everything explained along with timescales. Fantastic.

5
Date of experience: Jan 31, 2025
Kenny Bell
Great Service and Customer Care

Once again a speedy response to my enquiry processing income payments and accommodating long dated transaction requests with a diarised reminder entry.

5
Date of experience: Jan 31, 2025
Samantha, very helpful Customer Service advisor

Samantha was very friendly and helpful in advising me on how to setup online access to view my fund.

5
Date of experience: Jan 31, 2025
Charity Rogers
Royal London : Pension Income

Royal London helped me to set up my first income in retirement. I am grateful for the support in the documentation process.

5
Date of experience: Jan 31, 2025
Holly Sanders
Amina was very professional

Amina was very professional, polite and efficient. Amina processed my transaction very quickly. Royal London are far superior to other pension providers when it comes to customer service.

5
Date of experience: Jan 30, 2025
Edwina Walker
Great service and kept you fully…

Great service and kept you fully informed. Thanks to Sam Nelson

5
Date of experience: Jan 30, 2025
Tammy Foster
Easy to initiate and monitor the…

Easy to initiate and monitor the transaction

5
Date of experience: Jan 30, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More