Review Time
Avoid this organization at all costs. My experience has been frustrating from the beginning. I needed sidelights for my home and inquired about the expected delivery time before placing my order. I was informed it would take one to two weeks, so I paid 2800 dollars for two sidelights measuring sixteen inches by nine feet. Two weeks went by with no updates. At the end of the second week, I sent an email for an update but received no response. After the third week, I emailed again and called, yet still got no reply. By the end of the fourth week, my spouse called and I sent another email, but again there was no response. When they finally reached out, a representative dismissed my concerns, stating they receive many inquiries. I was informed that the sidelights being constructed were actually twenty inches wide instead of the sixteen inches I ordered. They suggested I have them pre-hung, which I agreed to. A credit of 2800 dollars was issued, and I was told someone would call me on Monday, with the advice to reach out if I didn't hear back. I called requesting a return call from the representative, but instead received an email claiming I had never called. Later, I was given a personal contact number but after texting and calling again, I received no response. Now, five weeks in, I see no resolution ahead. At this point, I just want my money back and to cease all interactions with this organization, as they clearly do not prioritize their customers. For your own well-being, I strongly recommend seeking alternatives.
Avoid the hype surrounding this organization. My experience has been disappointing from the very beginning. I ordered interior sidelights for my home and requested an estimated delivery time before making my purchase. I was informed it would take one to two weeks. Based on that, I paid $2800 for sidelights measuring sixteen inches by nine feet. Two weeks passed without any updates. At the end of the second week, I reached out via email for an update but received no response. I followed up again at the end of the third week, both through email and a phone call, but still heard nothing. By the end of the fourth week, my wife called, and I emailed once more, only to be met with silence again. When they finally got back to me, a representative dismissed my concerns, stating they receive many inquiries. They also informed me that the sidelights being built were actually twenty inches wide instead of the sixteen inches I ordered. She suggested having them pre-hung, which I agreed to. A credit of $2800 was issued, and I was told someone would call me on Monday. I was advised to call them if I didn’t hear back. I requested a call back from the representative, but instead received an email claiming I had never called. She later provided her cell phone number for me to contact her the next day. I texted and called again, but there was still no reply. After five weeks without resolution, I just want my money back. I no longer wish to engage with this organization, as they clearly do not prioritize their customers. For your own peace of mind, I recommend looking elsewhere.
This place is awful. I ordered a barn door handle for around $60 and waited endlessly for the product. After reaching out multiple times without any answers, I had to dispute the charge with my credit card company. They contacted the company repeatedly, but still received no response. It took 4.5 months to finally get my money back for a simple door handle. The customer service is terrible, and I suggest shopping elsewhere to avoid frustration.
I paid $60 for a small window unit and have reached out multiple times without receiving a response. I was never given tracking information, and when I called, the number was no longer in service. I've sent numerous emails with no reply. I wouldn't recommend this place; it feels like a scam to take your money.
I purchased about $20,000 worth of doors from this place, and all of our exterior doors have visibility issues. The company claims the warranty is void because we stained them, but these doors are not solid; they are 3D printed! We ended up ordering good-quality doors from a local hardware store for much less. I feel completely cheated. Buyer beware!
Be sure to read the fine print. I ordered a barn door hanger (which I didn’t open) and was informed that I would only receive credit for their online store. This was not mentioned during the order process. They claimed it was due to the item being custom made, but it shipped less than four hours after I ordered it, which seems hard to believe.
I purchased a custom exterior dutch door for a new build. After priming and painting it with three coats, the grills are warping on the $3600 door. Customer service has told me three times that they cannot assist. I only requested the grill grate to replace it myself, as it’s not even attached to the door. I’ve been told no three times now. Poor customer service—don’t waste your money!
I rate this organization poorly due to their lack of customer service. When I pointed out that a simple $2 part could significantly improve a rail misalignment issue with their barn door hardware, my recommendation went unanswered. My repeated requests for the part have also gone ignored.
I initially left a positive review but am now feeling frustrated. My door arrived with the wrong hardware, and customer service claimed it was a computer glitch, promising an expedited replacement. However, I later discovered that the wrong track was ordered, which they insisted was my fault. They sent out the correct track but insisted I pay for shipping. After receiving the correct track, I got another duplicate. When I called to inquire about the hangers, I found out the order had never been processed. This is simply ridiculous, especially considering the high price of the door.
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Our mission is to bring functional art pieces to the homes of the world. Our goal is to create products that uplift and inspire all who behold them in the homes of our customers. Doors don't have to be boring. Doors can, and will, allow you to Live in Art.
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