rw.ie

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1 Based on 6 reviews

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6 Reviews

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Colton Baker
WARNING: STAY AWAY FROM THIS SERVICE

I have reported this issue to the appropriate authorities. I placed an order worth 600 euros, paying extra for a 72-hour dispatch, but have encountered numerous issues. I can't contact them; their phone goes directly to a full voicemail, and their support email is undeliverable. Every attempt to reach out has been in vain. I strongly recommend against purchasing from this service, as they do not fulfill orders. Report this to the authorities and consider requesting a chargeback from your bank.

1
Date of experience: Dec 23, 2025
Molly Sanders
Extremely Poor Customer Service

Extremely Poor Customer Service. I ordered a Christmas gift on December 11th and paid €25 for express delivery. After payment, I received no updates. After several bounced emails, I finally reached their Customer Service, only to learn my delivery wouldn’t arrive before Christmas—just two days before the holiday! I was caller number 20 in the queue, indicating I'm not alone in my disappointment. They canceled my order at my request since it was useless after Christmas, but I still haven't received my refund. Avoid shopping here.

1
Date of experience: Dec 22, 2025
Georgene Turner
REPORTED TO AUTHORITIES

REPORTED TO AUTHORITIES. AVOID ORDERING FROM THIS SERVICE. I spent 600 euros on goods, opting for a 72-hour dispatch. I've been unable to reach them; their phones go straight to a full voicemail, and their support email bounces back. Any attempt to get in touch has been fruitless. Do not make purchases here. They FAIL TO FULFILL ORDERS. Report to the authorities AND REQUEST A CHARGEBACK FROM YOUR BANK.

1
Date of experience: Dec 14, 2025
Mortimer Hughes
Disappointing Santa Train Experience

I attended the Santa Train Christmas Experience and was very disappointed. The elves didn’t engage with the children at all, and the show fell short of my expectations; it felt unprepared. The Santa visit was particularly underwhelming and rushed, with another family brought in during our time with Santa. It was not worth the money; this was the most expensive Santa experience I've attended, and it did not deliver.

1
Date of experience: Dec 07, 2025
Kylie Hughes
Paid but No Delivery

I bought a product that claims delivery is typically within 3-5 days. Since my purchase, I've received no updates from the service. Despite my online and email inquiries (I can't reach anyone by phone after waiting for hours), I have yet to receive a response. I'm genuinely starting to suspect this site might be a scam.

1
Date of experience: Dec 01, 2025
Philippa Foster
Updated review: Terrible Customer Service

Updated review: STILL WAITING FOR DELIVERY OF DINING CHAIRS SINCE SEPTEMBER ORDER no S23276. Absolutely Terrible Customer Service! Despite being told on September 24th that my chairs would arrive within 10-22 days, I still have not received them. I've spent over an hour on hold with Customer Service and sent numerous emails, where I was also informed on November 15th that they would definitely arrive for Christmas. This level of service is unacceptable, and automated replies are not sufficient! I will never order from this service again and cannot get a refund because I can't reach them by phone. Very frustrated customer!

1
Date of experience: Aug 30, 2025

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