Review Time
I did quite a bit of research on fireplaces and landed on the one I purchased from R.W. Flame. Overall, I am satisfied with the unit. It is sturdy, constructed of metal, not plastic, and is a nice product. The package arrived in about 9 days. Unfortunately, it did arrive with a noticeable dent on top. I reached out to R.W. Flame and they were kind enough to provide me with a partial refund.
I felt really good about buying this little stove, from the moment I open the box. there was packed in snugly, wonderful directions solid little piece and I enjoy it immensely. I do not find that the heat is significant.. you really do need to be in front of it (as was expected with an infrared).
We are very happy with this fireplace.It looks great and the flames and logs are very realistic.It was easy to assemble and is very sturdy.My only complaint ( be it very small) is that it ships in 2 different packages. If they had arrived on the same day there would be no complaint at all.
Horrible service, horrible product. Lights are amateur st best, heater provided no heat whatsoever. The requirements placed on me to return the product utterly ridiculous. How do I film the heater producing no heat? The "flame" looks like a person who never saw fire created it. Don't see the need for so many light colors and combos for a heater that generates no heat. DO NOT PURCHASE. if I could give negative 5 stats, I would.
Love this fireplace 🙌🏼 it is exactly what I was looking for and the perfect size ! It was easy to assemble: all pieces included, all holes lined up perfectly, no scratches on the wood! Flame looks real and the unit produces great heat! I often have to turn the heat down 🙌🏼 I am very, very happy with this purchase!
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R.W. FLAME was founded in 2017. The "R" stands for Robert, our founder's first name, and the name of our company, "Rowan LLC". "W" represents the last name of our founder, Wang. "Flame" signifies our heating appliances that bring warmth to cold buildings and to our hearts. Our founder, Mr. W, is a professional fireplace engineer. Our fireplaces are popular across Europe and America, becoming a beloved and preferred choice for many. We aim to bring warmth to cold buildings and happiness to people's everyday lives and Becoming an affordable and trustworthy brand.See more
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