rachelkeen.com

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1 Based on 14 reviews

At Rachel Keen, your clothing is more than just fabric—it’s a canvas for your personality. We were born from a desire to empower self-expression, turning everyday essentials like t-shirts, hoodies, and accessories into wearable art that sparks conversatio...

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14 Reviews

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Xenta1448
The product received fell significantly short of expectations.

The product received was far below what I anticipated. The advertising was somewhat misleading; the label indicated it was Blanton's - The original single barrel bourbon whiskey - and clearly depicted liquid in the bottle. However, what I received was empty, and the top was missing, which was crucial for distinguishing between the various bottles available. Additionally, despite paying for expedited shipping with a specified delivery date, it arrived months later, missing the intended birthday. The product as delivered does not justify the price paid.

1
Date of experience: Jan 15, 2026
angrygil10
Disappointing experience with my order

I placed my order in November, but it didn’t arrive until 12/31/25. The items I received were nothing like the pictures shown. I’ve reached out several times regarding a return for a refund, but they keep insisting there will be minor variations because they are 'custom made'. The products arrived with a simple sticker, not crafted as promised. They feel like low-quality items sold at inflated prices, and I can’t get a refund. I will not be ordering from this seller again.

1
Date of experience: Jan 12, 2026
JS82
Subpar quality items

I received the two items I ordered, but they arrived after Christmas despite ordering early. The items did not match their online representation. The glasses resemble candle holders with a sticker on them, and they did not come in a gift box as promised. I contacted customer support with photos as requested, but there was no follow-up. I cannot recommend this service or their products.

1
Date of experience: Jan 12, 2026
Ashley Price
Unsatisfactory product quality

The item I received looked nothing like what was displayed online. While the company responded promptly to my inquiry about delivery, the product itself was disappointing. It appeared much smaller, felt cheap, and was quite unattractive. Unfortunately, I ordered two, one for my son and one for my husband.

1
Date of experience: Jan 05, 2026
RB35
Dissatisfied customer

I ordered a specific decanter, but what I received was not the one I intended to get. These items are pricey, take a long time to arrive, and I ended up with the wrong one! This situation is very frustrating.

1
Date of experience: Jan 05, 2026
Jeremy Long
Fraudulent experience! Avoid this seller!

I placed my order in November, but it arrived on 12/31/25. The items were nothing like the pictures shown. I've emailed several times about returning them for a refund, but they claim there will be minor differences since they are 'custom made'. They arrived with a sticker, not crafted from a bottle as advertised. The tops don’t fit, and the stickers are bubbled. They feel like cheap products sold at a high price, and I can't get a refund. I will never order from this seller again.

1
Date of experience: Dec 31, 2025
Marta Wright
Not as advertised

The product did not match the description, was of poor quality, and arrived late. I paid extra for expedited shipping, yet it took two months to arrive. By then, I no longer needed it. Cheap items from overseas—stay away!

1
Date of experience: Dec 29, 2025
Glenda Bell
Disappointing product quality

The product I received looked nothing like what was shown online. It also arrived without a gift box, contrary to the description. The design on the glass appeared to be of poor quality and seemed unlikely to last. I made several attempts to contact customer service but received no response.

1
Date of experience: Dec 22, 2025
Nate Cooper
Completely misleading and overpriced

The product arrived very late and is vastly overpriced. It’s worth no more than £5 and looks nothing like what was advertised. Completely misleading, with no responses to my multiple messages to the seller. I would advise steering clear of this seller.

1
Date of experience: Dec 18, 2025
folonon54
Avoid ordering from this company

I ordered Advent calendars in October, but they were delivered to my Town's City Hall on December 15th, and I only received one of the seven I ordered. It's astonishing how poorly this service operates. There is no support or assistance available. Do not order anything from this company unless you enjoy losing your money. Total disappointment with no recourse except hoping for a chargeback.

1
Date of experience: Dec 15, 2025

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Business Details

  • At Rachel Keen, your clothing is more than just fabric—it’s a canvas for your personality. We were born from a desire to empower self-expression, turning everyday essentials like t-shirts, hoodies, and accessories into wearable art that sparks conversation and celebrates individuality.

  • email support@rachelkeen.com
  • language https://rachelkeen.com

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