vieve.co.uk

4.6
4.6 Based on 160 reviews

VIEVE is born from an innate passion for artistry and a deep understanding of the positive impact makeup can have. It’s high performance, aspirational yet accessible, created by makeup pro and beloved beauty digital creator, Jamie Genevieve....

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Average Rating

4.6

/
5

160 Reviews

5 Star
87%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
7%

All Reviews

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Review Time

Larissa Coleman
Frustrating Experience with My Order

I ordered from this online store for Black Friday. While I expected a delay due to the sale, what really frustrates me is that the checkout clearly stated taxes and duties were included in the final price. Now, I find out I have to pay an additional €14 in taxes! I'm very disappointed with the service. Can anything be done to rectify this? If not, I would like to return the package.

1
Date of experience: Dec 04, 2025
Jean B.
First and last order with this service!

I placed an order during a sale event, and while I expected some delays, the real issue arose at checkout where it was clearly stated that taxes and duties were included in the final price. Now, I find out I have to pay an additional €14 in taxes! I'm really disappointed with the service. Can you please address this? Otherwise, I’d like to return the package.

1
Date of experience: Dec 04, 2025
Jemima T.
Outstanding customer support

The customer support resolved my issues within an hour, which is impressive! I usually prefer live chats, but I was amazed by the quick response and communication. From social media to product development and delivery, this service is excelling! Their products are among the best available. I regret waiting so long to try them, but once I did, I ended up purchasing almost the entire collection! The quality truly boosts my confidence throughout the day. Thanks to the team for creating something so wonderful and inspiring!

5
Date of experience: Jul 30, 2025
Dimity
First and last order

I treated myself to a new tote and some products. The website indicated that items were in stock, and I received an order confirmation. However, after waiting a week with no dispatch email, I reached out to customer service. They informed me that the tote had been oversold, and my order wouldn’t be fulfilled. I questioned whether my order was missed or if others faced the same issue, but my email went unanswered. This was a disappointing first experience, especially since I had to inquire about my order. No goodwill gesture was offered apart from a refund. I won't be ordering again.

1
Date of experience: Jun 26, 2025
Anne Adams
Lost parcel and no response

My parcel has been lost, and despite sending multiple emails and messages regarding this issue, I've received no response from the service. This is extremely frustrating.

1
Date of experience: Jun 21, 2025
Xander C.
Disappointed with the lip products

I am very disappointed with the lip color and liner. Although the product arrived on time, it is quite expensive for what I received—a lumpy, dull product that doesn’t last long. My lips look dry right after application. Given the poor customer service reviews, I won’t bother to complain. Lesson learned!

1
Date of experience: Jun 08, 2025
Herbert Taylor
Absolutely love it!

This is my favorite makeup brand! I love it so much. I’m not a fan of the new lip product, but that’s just my preference. I highly recommend it!

5
Date of experience: May 18, 2025
FrambouzeVenere_88
Products never arrived twice

I've tried ordering from this service on two occasions, and both times, my products never arrived. This is incredibly frustrating. To make it worse, I've reached out multiple times with no response. It feels like there's no customer service at all. I won't be ordering again and advise others to be cautious.

1
Date of experience: May 08, 2025
Rodney Barnes
Simply amazing

These products are created by a fantastic makeup artist. Everyone should try this service. I've ordered multiple times, and even though one item arrived damaged, customer support was incredibly helpful and kind.

1
Date of experience: Apr 18, 2025
Lavender Carter
Just amazing

Amazing products created by a fantastic makeup artist. Everyone needs to try out Vieve. Have ordered from them a few times now. And it was only the last one of the product came broken but customer support were so helpful and truly the lovelies people.

5
Date of experience: Apr 09, 2025

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Business Details

  • VIEVE is born from an innate passion for artistry and a deep understanding of the positive impact makeup can have. It’s high performance, aspirational yet accessible, created by makeup pro and beloved beauty digital creator, Jamie Genevieve.

  • email support@vieve.co.uk
  • language https://www.vieve.co.uk

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