savagex.co.uk

2.2
2.2 Based on 61 reviews

Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partne...

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Average Rating

2.2

/
5

61 Reviews

5 Star
21%
4 Star
5%
3 Star
6%
2 Star
10%
1 Star
58%

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Alina Hami
Ended up with a so-called “VIP…

Ended up with a so-called “VIP membership” without any clear explanation and with absolutely no indication of how expensive it would be. The lack of transparency is shocking, and the charges feel completely unexpected and unfair.Canceling is made intentionally difficult — instead of a simple option to end the subscription, you’re forced to call or chat online. It feels like a deliberate strategy to pressure customers into keeping a membership they never knowingly agreed to. It’s manipulative and incredibly frustrating.The entire experience reflects an unprofessional setup that misleads customers and prioritizes profit over honesty. The greed is obvious, and the whole process feels like a trap.Will never use this service again and strongly warn others to be cautious. very greedy company it's not the employees fault it's completely the OWNERS fault rihanna

1
Date of experience: Nov 10, 2025
MR G POPE
Savage x fenty

I love the quality of savage x fenty and it's a easy app to use with great products .

5
Date of experience: Nov 09, 2025
Olisha
Dont have any stock really in the sizes…

Dont have any stock really in the sizes I need. I want to exchange my items and cant because item still out of stock. Also, dont know when stock is coming back as it doesnt mention any details on the item on the site.

1
Date of experience: Nov 09, 2025
Darcey Lauren Spruce
Money stealing predatory company.

The underwear is amazing. But… I woke up this morning to £50 drained from my account. I didn’t authorise this payment. I can’t afford food nor petrol this week now. I’m appalled this is happening.

1
Date of experience: Nov 07, 2025
Lisa Jane Kennedy
Excellent

Excellent! Reffered by friend !

5
Date of experience: Nov 07, 2025
Ann-Margaret
Super difficult to cancel your subscription...Very sketchy practice!

While in general the outfits are cute, the sizes sell out too quickly for it to be useful. However, the worst part of the experience is the terrible subscription management process. YOU CANNOT EASILY CANCEL A SUBSCRIPTION. You have to either start a chat or go on the phone. Both the chat and phone feature has had me waiting up to 30min at a time meaning it's so difficult to cancel.

2
Date of experience: Nov 07, 2025
Jamie
Really suspicious activity and manipulative tactics from customer service

I don’t normally leave reviews but I feel like it’s necessary on this occasion to warn people of the slightly suspicious activity from Savage X Fenty.This is the second time (this happened before and I cancelled but I recently thought I’d give them another try) where I have skipped the month on the website and still been charged. I immediately followed up and wanted a refund which one of the advisors swiftly took care of. However, after clearly requesting cancellation 5 TIMES within the hour long customer help chat (and a further 2 requests thereafter), I am now being ignored. I don’t like to sound like I’m exaggerating or sensationalising an experience but the tactics used by Savage X Fenty are extremely manipulative and purposefully vague for them to not complete a simple request to cancel a membership. It worries me that there are potentially more people who are being unknowingly charged or pressured into keeping a membership they no longer wish to have. This truly is concerning behaviour from a brand that supposedly cares about people and wants them to feel empowered.

1
Date of experience: Nov 07, 2025
Keira Lawrence
AVOID AT ALL COSTS

I bought some items during a massive sale, and was not aware that I was signing myself up for monthly charges that I had to “skip” between the 1st and 5th of every month. This was never communicated to me and I am finding it extremely difficult to cancel this membership. Do not buy from here!! Terrible customer service and gives very fraudulent vibes. Disappointed is an understatement.

1
Date of experience: Nov 06, 2025
Lily maddocks
Waited over 3+ hours to get someone to…

Waited over 3+ hours to get someone to respond over live chat or WhatsApp. Then when they did their responses even took up to one hour. They ignored my query and have not acknowledged it. No way to change personal data/banking details on your account but nobody available to assist me either. I thought for the price you’d get better.

1
Date of experience: Nov 06, 2025
Amazing!!!

5
Date of experience: Nov 04, 2025

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Business Details

  • Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.See more

  • email support@savagex.co.uk
  • call 02039361112
  • language https://www.savagex.co.uk

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