Review Time
I was attempting to utilize my 3 credits but encountered difficulties in locating items that matched the exact price. It required a lot of patience and time. A representative kindly assisted me in navigating the system and performing the calculations.
Be cautious: they secretly add membership fees when making online purchases and continue charging your card £49.50 each month without notification. There's no customer service available, only AI chat agents that lead you in circles. They will store your card information without your consent and withdraw funds. This is a concerning business practice.
-Secure payment with instant confirmation - no need to re-enter size filters; just enter once and it's set (inclusive sizing) - I appreciate seeing real people when selecting clothing, along with the option to view just the specific item.
I chose not to participate this month, yet my account was still charged, leaving me with no choice but to shop. I haven't visited this site in a while as the selection isn't as appealing as it once was; it's mostly items I already own or don't want.
I was unknowingly signed up for a monthly membership, and canceling it has proven to be quite difficult. It was not clearly indicated during checkout, which feels deceptive. I will advise others against making purchases from this company due to their poor business practices.
The customer service is appalling, and the company's model seems to be based on exploitative practices. They enroll you in a paid monthly membership, which might be acceptable, but canceling it is nearly impossible. I spent two hours on both phone and live chat trying to cancel, but they kept stalling and trying to sell me more products. My clear refusal wasn't understood. Please avoid engaging with this company unless you enjoy being deceived.
I placed an order in June 2025 and was pleased with the items. However, I was completely unaware that £49.95 would be deducted from my account every month thereafter. This feels like a scam. The numerous negative reviews suggest this is a deliberate tactic. Very disappointing. The standard responses are completely inadequate. They fail to make this clear initially, and canceling is a nightmare!
I was unaware that I had been signed up as a VIP member and charged £50 monthly without any prior information. I will need to call during business hours to attempt to close my account, as the only way to cancel is by contacting customer service. This seems like a very effective way for them to keep extracting money from people. Who in their right mind would pay £50 a month for a membership to an underwear brand?
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Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.See more
