savagex.co.uk

2.2
2.2 Based on 61 reviews

Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partne...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.2

/
5

61 Reviews

5 Star
21%
4 Star
5%
3 Star
6%
2 Star
10%
1 Star
58%

Filtered Reviews

Filter Reviews

Review Time

marisa
Savage fenty are scammers…

So annoying just to start all u want is to give a look to the products they try to lur u straight away with discounts and ask u questions that r none of their business otherwise u can't see them, quality not that great, and when u purchase something from de site u get automatically on a monthly 50 pound subscription than no one minds to mencion to u until it shows on ur card, abs scammers

1
Date of experience: Nov 02, 2025
Miriam Menezes
Sizes are always hard to find

Sizes are always hard to find, making it difficult to do matching sets in underwear and prices seem a little high

2
Date of experience: Nov 02, 2025
Priscilla
Ignored Refund Request and Unauthorised Charge — Very Concerning

Update -[7th November 2025]:I have yet to receive a response to my emails from your team. Instead, I have received: 1. A reply from your sister company via their Trustpilot account, 2. A second update advising me to contact you, despite my review clearly including the dates I previously reached out, 3. A third Trustpilot update claiming that you’ve contacted me, when in fact you have not.This ongoing confusion and lack of direct communication is very concerning.Update – [6th November 2025]:Savage X Fenty replied here but accidentally signed the message as “Fabletics,” which shows the ongoing confusion and lack of proper support I’ve experienced.I’ve already emailed savage fenty support, twice (on 30th Oct and 2nd Nov) with no response. I’m in financial hardship, and this charge has caused genuine difficulty. I’ve raised the matter with my payment provider and plan to escalate it through the Consumer Ombudsman if not resolved urgently.I would appreciate a direct acknowledgment from the Savage X Fenty UK team confirming receipt of my refund request.Original review belowI’m extremely disappointed with my experience with Savage X Fenty. I contacted customer service on 30th October and followed up on 2nd November regarding a VIP membership charge I’ve been trying to get refunded. I haven’t received any response or acknowledgement at all — not even a confirmation that my emails were received.When I previously tried to cancel my membership, I was encouraged to stay with a £15 store credit, which felt misleading. My financial situation has since worsened, and I’m now facing financial hardship. This payment was taken from money I had budgeted for essential groceries, and the complete lack of support has been distressing.As a disabled consumer, I expect fair treatment and timely communication under UK consumer protection and accessibility regulations. Ignoring refund requests and failing to provide a clear way to cancel or resolve issues falls below expected standards of care and transparency.It’s disappointing to see a brand with such a high profile handle customers this way — particularly those who are open about their vulnerabilities and simply asking for fairness.

1
Date of experience: Oct 29, 2025
Mr Bruce Easter
Animal print is something else !!

Easy shopping experience online, sometimes it can be difficult to get the size you want... I take this as a great sign that the products are great!! You just have to keep popping on to check restock! Can't wait for my new bits to arrive, based on the amazing product reviews x

5
Date of experience: Oct 28, 2025
Nilesh Yadav
Looks good

Just waiting to receive to get the full check but price well looks good

4
Date of experience: Oct 28, 2025
Georgiana Eana
The filters option was suggested and…

The filters option was suggested and didn’t had to search for it. The options were not overwhelming so it was easier to make my choice. Everything was intuitive.

5
Date of experience: Oct 26, 2025
Danni Chimanikire
The worst customer service

The worst customer service, always having tec issues. Patronising on the phone and never are truly helpful. Been shopping with them since 2020 as I love the products but the business has truly gone down hill and it’s such a shame.

1
Date of experience: Oct 21, 2025
Ally Stevenson
Very frustrating avoid at all cost

Very frustrating. I have reached out to their customer support in their website, IG, phone call, WhatsApp chat…yet I haven’t recieved any response. They conveniently return the package they sent through evri for no reason and never bother to send or contact me for replacement. And it’s been a month of hundred dollars worth of lingeries. Avoid at all cost and thank me later

1
Date of experience: Oct 15, 2025
Mathew
Avoid this dubious online VIP club.

This is dubious. Avoid at all costs. I bought some items 'on sale' via instagram, unaware that by doing so, I had joined a VIP club and the same amount would be debited from my bank account the following month and every month until I cancelled. Deactivating an account is not only time consuming (it took over an hour) but frustrating as every response from them contains a plea to 'keep your VIP membership'. I am interested to see if I receive my refund.

2
Date of experience: Oct 14, 2025
Martina
Unauthorised charges

The way this company operates is beyond questionable! They keep taking money from you, it's impossible to cancel the membership, always over 1 hour wait on their chat and phone. They allow you to 'skip' and not be charged each month between 1st and 5th, if you forget -which yo are bound to, they will take the money. They also charged my PayPal account which I never gave them authorisation to do, so they just keep finding new ways of taking your money without your permission. This is the last straw, I am reporting them!

1
Date of experience: Oct 13, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.See more

  • email support@savagex.co.uk
  • call 02039361112
  • language https://www.savagex.co.uk

Business Social Links

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More