saxtons.co.uk

4.6
4.6 Based on 81 reviews

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Average Rating

4.6

/
5

81 Reviews

5 Star
84%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
7%

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Darren Willmott
Great experience we had 2 excellent…

Great experience we had 2 excellent staff helping with the purchase Lee and Mo great guys and helped with everything we needed. Came to look at several car options, the Range Rover SV V8 was out of this world just what I wanted, stunning condition.They took it for a full clean and added the extras then was able to drive away on the day.Excellent service guys good luck with the future you deserve it.

5
Date of experience: Dec 20, 2025
Kish
5 star service!

I’m very thankful for the patience and depth of knowledge that Sunny showed towards me. He made sure to answer all the questions that I had and helped my understanding a lot more. I’d highly recommend seeing Sunny again for any queries, he really does know what he’s talking about. Thanks once again!

5
Date of experience: Dec 19, 2025
Paulo Ricardo
Great stuff and helpful team.

Great stuff and helpful team.A special thank you to Tom.

5
Date of experience: Dec 19, 2025
Il giglio Ltd
Great pleasure to speak with Mo and…

Great pleasure to speak with Mo and Bratt ,both of them available and humble ,they made a important contribution to make possible my new purchase !nicest car shop I ever been !

5
Date of experience: Dec 19, 2025
Vicki Sandall
Mo and Jenna have provided a fantastic…

Mo and Jenna have provided a fantastic service from start to finish ensuring a smooth service with the purchase of my new vehicle.

5
Date of experience: Dec 19, 2025
customer
The team I dealt with were friendly

The team I dealt with were friendly, professional and knowledgeable

5
Date of experience: Dec 17, 2025
Duncan Briggs
**The worst car dealer experience I…

**The worst car dealer experience I have ever had.**I purchased a Range Rover Sport from Saxton 4x4, assisted by a salesperson who spoke very confidently about the vehicle and Range Rovers generally. Unfortunately, many of the issues that followed directly contradicted those assurances.I paid cash for the vehicle, and initially everything appeared fine. Problems began almost immediately when Saxton’s administration team registered the vehicle to my address under the *wrong name*. When this was raised, I was told it was an “admin issue” and that it could simply be “pulled back.” I made it clear that the vehicle was sold to me as **one owner**, and I was assured this error would not affect ownership history.I was then advised by the salesperson that the vehicle had *no tracker* and was strongly encouraged to purchase a TrackStar unit for £999 (including three years’ subscription). I later discovered this to be misleading, as the vehicle already had a factory Land Rover tracking system, which I subsequently activated at a lower cost and with far greater reliability.On collection, despite Saxton claiming a **200-point inspection**, the car was handed over missing tyre valve caps and no floor mats, with only two miles of fuel in the tank. These items were taken from other vehicles on site. For a £48,000 purchase, the handover experience was extremely poor and far from what you would expect from a so-called premium dealer.Within a week, I received a DVLA notification thanking me for “selling” the vehicle, followed by a new V5 showing **two previous owners**, directly contradicting what I had been sold. A subsequent independent inspection revealed numerous issues, including:* Intercooler pipes not tightened* Missing bolts and fixings in the engine bay* Evidence of rodents in the engine bay* Oil filter leaking heavily* Front parking sensors constantly triggering* Battery only charging to approximately 50%The TrackStar unit also proved unusable, sending theft alerts on nearly every journey and triggering repeated calls from TrackStar asking if the vehicle had been stolen. It was clearly not fit for purpose.Within the 30-day ownership period, I requested that Saxton rectify the faults and remove the tracker, as I had been misled and the product was defective. Saxton refused outright. I therefore issued a formal letter giving them 14 days to remove the unit or face legal action.Saxton collected the vehicle and later returned it claiming all issues had been resolved. In reality:* The TrackStar had **not** been removed* No new battery had been fitted* The front parking sensors had simply been disabled rather than repairedAfter further delays and being ignored by after-sales, I arranged TrackStar removal myself. When the fitter arrived, he confirmed the tracker had already been removed, leaving a mess behind, and the unit itself was missing. Only after further legal pressure did Saxton reluctantly refund the £999, along with a small contribution towards repair costs.To this day:* The V5 still incorrectly shows two previous owners* The front parking sensors remain non-functional* Saxton 4x4 has stopped responding entirelyThis has been an exhausting and deeply disappointing experience from start to finish. If you value transparency, after-sales support, and basic competence, I strongly recommend choosing another dealer. Saxton 4x4 appears focused solely on profit, not customer care or accountability.

1
Date of experience: Dec 17, 2025
Doris
Not great

Not great, the salesman wasn’t in on the day we were due to collect and he hadn’t arranged for our car to be collected that day. He had arranged it a day later. Hugely inconvenient when we had taken a day off work to do this and we had just sold our old car that day as planned so we were car less!

1
Date of experience: Dec 17, 2025
Russell Sealey
Sunny’s customer service

Sunny’s customer service is top tier! A smiling face with great knowledge and advice. Will be returning.

5
Date of experience: Dec 17, 2025
customer
Really liked the Range Rover only thing…

Really liked the Range Rover only thing is distance from us we are in Pontypridd South Wales to travel to see the car plus the warranty we’ve had JLR warranty with our last two cars other than that all good. Cheers Dean.

4
Date of experience: Dec 15, 2025

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