Review Time
Getting approved for employment insurance is an incredibly tedious process. By the time you receive approval, you might already be facing eviction because their claim processing takes far too long, resulting in eviction and significant late fees.
The experience with employment insurance is incredibly frustrating. The approval process is a hassle, and by the time you finally get approved, you might already be facing eviction due to their slow processing times. This not only leads to eviction but also hefty late fees.
I wish I could give this service zero stars. It feels like a complete scam. I paid for additional insurance on top of my security deposit, expecting coverage, especially since I had no rental history. Despite paying on time and even an extra amount annually, they doubled my charges without notice when I planned to move out. My claims were declined, and even my apartment complex thought they would cover the costs. Instead, I found out the hard way that I was left with unexpected expenses. This insurance concept is misleading, and I feel misled after all my payments.
If I could give negative stars, I would! Property managers should not use this service as a security deposit alternative. They do everything possible to deny legitimate claims, cancel policies without notice, and leave you in the dark. My experiences over the years have been overwhelmingly negative, and I can't wait to sever ties completely. Stay far away!
The customer service here is absolutely the worst! I lost out on several potential tenants because I couldn't get answers to my questions. They refused to explain why applications were denied, leaving me frustrated with long waits for responses. Eventually, they claimed our relationship was 'untenable' and ended it. Now, I deal with straightforward security deposits, which is much easier and hassle-free. I strongly advise against using this service!
What seemed like a good idea turned out to be poorly executed. As a landlord, I wanted to offer this as a low-cost option for tenants. Unfortunately, the process for accessing the security deposit is broken, with constant error messages on their website. There's no phone support, leaving me stuck in endless email exchanges. I will never use this service again, either as a renter or a landlord.
I usually have good experiences, but my last order was a complete disaster. A promo code I found online was rejected at checkout despite being applied earlier. Customer service was unhelpful, and I ended up receiving the wrong item. Returning it was a hassle, as they expected me to pay for return shipping. I've received no follow-up to my emails, just automated responses. While the products are generally good, the customer service has become terrible. I guess I'm stuck with something I didn't order.
I have an outstanding balance and was told I needed to email to make a payment, which seems odd. After emailing to clear my balance, I received no response, just a note asking me not to email too much. I've never had this much trouble trying to pay a bill, and I will not do business with this service again.
Initially, this service seemed like a great alternative to a security deposit. However, after three years and multiple renewals, I ended up paying a total of $1600. Now, I'm being charged $3400 for supposed 'excessive wear and tear.' Their auto-filed claims and lack of customer support make it clear they don't care about disputes. The payment process is confusing, with hidden fees and no way to cancel plans. I deeply regret using this service.
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Rhino replaces cash security deposits with an affordable insurance that renters buy on behalf of the property owner.
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