Review Time
Absolutely delighted with Optimus Prime Transformers Bumblebee. Quality is fantastic. Very, very pleased with the whole process of purchase, communication, shipping, tracking and final delivery. Could not have been better. Full marks to Secret Compass.
I know I wrote more of the same on Ebay, but I really do want to again thank Secret Compass for the good experience. This statue (the Prime1Studio Indominus) was one I’ve been chasing for some time, but people were price gouging it so, so badly. You, however, priced it fairly, in my opinion, and when the time comes to pursue another stature, I’ll definitely be checking your listings first.
Purchased a movie prop through their shop on Ebay. Upon delivery the item was faulty. The electronics wasn't working how it should. Upon messaging them they were quick to help but it quickly transpired after a barrage of back and forth emails they were completely fobbing me off. I requested either a refund or a return address to ship back the item to them. To which they went silent. I reached out to them on Facebook to which I was blocked. I would suggest you tread carefully with this company as they promise you everything and deliver on nothing. So now I will review their website on as many review platforms as I can including google to make others aware
Absolutely fantastic. They really know how to treat customers. I ordered 2 small pieces and within 35 minutes I had an email saying it was shipped. Sure enough, I check the tracking information and it was literally en route. That's the kinda speed you see in movies! I have no doubt this won't be my only time ordering. I have my eye on a few Kreuger pieces!!
I don't usually write reviews, but I did a lot of digging before deciding to purchase from SecretCompassOnline and wanted to leave my two cents here since there's not a whole lot of feedback out there. I purchased a Prime 1 statue from them back in December 2022 and the entire experience was great! Because of the holidays I was a bit worried about shipping not updating after a week or two from getting the number so I reached out and they were very quick and nice despite the holidays. We waited a few more days to see if the shipping would update (I am not a shipping novice, so I know when my "hmmmmmmmm" meters start going off and decide to check in). But they were right and the post office was just SUPER backed up but it did update and arrived promptly after. Even customs didn't hit as hard as I expected it to for where I live in Canada. Don't know if I got uncharacteristically lucky or if they are just magic.Very happy with my experience here and definitely plan to purchase from them again in the future ^.^Edit: honestly idk why the company 2 years later is replying to all their reviews (good or bad) like they're bad??? Not a fan, very much am a real person with a real order and a real name in their system so idk why we are resurrecting dead reviews for that, especially the ones recommending them. Issues between a site, a ‘customer’, and a company should remain between the parties.
As a customer who lives in Europe and not in the US, I have been searchong for a long time for a reliable online retailer that sends high value collectibles to germany. Of course there are big retailers like Sideshow, etc... - but these often do not have the niche products in their product catalouges that are offered by some "boutique" collectible producers.A few years ago I came across Secret Compass, who I trust with my orders since then. Not only has shipping been smooth, but the owner responds in minutes to email inquiries and sepcial requests.To all movie replica and collecitble fans, I highly recommend Secret Compass!
I have a very large, high end collection of collectibles purchased from Secret Compass ranging from Sideshow, Prime 1,Queen Studios, Iron Studios, etc. Secret Compass offers the most competitive prices, shipping rates and customer service in the business. I have been ordering with them for nearly a decade and they will continue to have my business. If you are looking for a legitimate source that takes care of their customers, Secret Compass is the place to go.
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