Review Time
Exceptional service every single time! I’ve placed multiple orders with Shane and the team, and they’ve consistently delivered impeccable service. Communication is always prompt, friendly, and professional. Shipping is fast, packaging is excellent, and everything arrives exactly as promised. It’s rare to find a company this reliable and attentive — I wouldn’t go anywhere else. Highly recommended!
I have been buying from Shane at Secret Compass for a few years. He is a very responsive and outgoing seller. I recently bought a very expensive close to 7k life size statue from his store. The manufacturer sent me the wrong model. He fought on my behalf and got it all taken care of. He has my business for life. Keep up the amazing work. do not hesitate to buy from secret compass!
Great for collectibles.I have shopped several times with secretcompass online .Very helpful team. Fast responses and I was kept up to date with deliveries. Great option to pay in instalments and I love the rewards with purchases. Great stock of collectibles Shane has been fabulous with customer service 👍👍😁😁
I'm honestly not sure about the bad reviews about the company. Most of the time, I receive my items on time. Delays are usually expected but even then, the company doesn't even charge the full amount until they are ready to ship which is reasonable in my opinion. Shane is always very helpful and responsive. I ordered 20 figures/statues from them which also include JND products which I already received. Looking forward for doing more business with Secretcompass! Cheers!
Buying online can be frustrating sometimes and it can feel like you’re dealing with an impersonal corporate machine. That’s definitely NOT the case with Secret Compass. I’m new to this retailer but I’ll be coming back for all my collectible needs from here on. Shane was always quick to respond and understands what a collector needs. Keep up the good work, long may it continue.
I have been a secret compass customer for over 20 years. I have always gotten a fair price for my precious (Statues) and they were always shipped in a timely matter!! Secret Compass has yet to disappoint and that's why I still purchase statues from them. Ive always been treated like a valued customer and the service has always been top notch!! I have 7 pending pre-orders as I type this review!! AAAAAAAAA++++++ Collector shop!!
The original statue I ordered from Secret Compass was lost by UPS. I contacted Shane and he was very helpful. He refunded me instantly and I bought a different statue directly from them instead of through eBay (though eBay had nothing to do with the missing statue and were very helpful as well). This statue arrived in perfect condition and in a timely manner. I would recommend them to anyone that asked me and I will definitely do business with them again. Thanks Shane !
I have had over fifty transactions with Secret Compass with currently half a dozen outstanding pre-orders. I cannot speak highly enough of them and especially Shane, their customer service alone has made them my go-to for collectible film and comic statues and prop replicas. Shane has taken the time to shop around to get me the cheapest shipping rates and ensure my orders are packed safely to arrive as quickly as the transport gods allow. Pre-orders are advertised on their website as soon as the manufacturers release the info which I really appreciate especially in the case of deluxe limited editions. Secret Compass has honoured all my pre-orders to date, and I have complete confidence in them for the remaining and future ones. I love Secret Compass, they are my geek dealer of choice.
I’m very happy with all my orders from Secret Compass, I’ve always had a good experience with them, even on their eBay store, that’s where I found them to start, and you can always get a better deal if you go direct to their website. I’d recommend them to anyone. Also another great thing, is I love prime 1 statues, and they only ask for 10% down for the pre orders, while all the other companies ask for 20% or more. So I absolutely love that, because we all know it takes time for the studios to actually make these statues, and I prefer to give less upfront, then pay off once the product is ready to ship. Thanks for everything Secret Compass and Shane!!
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